In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.
We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.
Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.
The island of Tenerife goes to level 2 this Monday, January 18 until January 28 (the level can be checked during this period) so that you can enter and leave the island without restrictions.
The Governing Council of the Canary Islands agreed in its session on January 16, 2021 to modify the alert levels established on the island of Gran Canaria to alert level 3 from this Friday, January 18 at 0:00 until February 1st.
An affidavit must be filled out, you can download the form here.
1- What are the exceptions allowed to travel in and out of Tenerife?
This restriction of movement applies to the island of Gran Canaria except for trips than can be adequately justified based on any of the following reasons set out in Article 6 of Royal Decree-Law 926/2020 of 25 October, which declares the state of emergency in Spain to prevent the spread of infections caused by SARS-CoV-2:
2.- If I am travelling to another island from Gran Canaria, do I need to take a diagnostic test in order to leave the island of Gran Canaria?
It is not necessary, but it has been recommended that everyone arriving on any of the Canary Islands from the island of Gran Canaria, -except children under the age of six-, be screened under the terms established in the Order issued by the regional Health Minister on 14 December 2020, which provides for the screening of passengers entering the territory of the Autonomous Community of the Canary Islands from the rest of the national territory, either by air or sea, by means of active infection diagnostic tests (AIDT) in order to prevent the spread of infections caused by SARS-CoV-2.
3.- Can I travel to the island of Gran Canaria from outside the Autonomous Community of the Canary Islands?
In the case of national and international tourists planning to come to the island of Gran Canaria on holiday, they can make use of the exceptions provided for in current regulations regarding the right of admission in tourist accommodation establishments, where a negative Covid-19 test must be presented upon arrival as proof of being free of coronavirus.
4.- How long will these restrictions be in force?
The measures contained will remain effective from 00:00 hours on January 18, 2021 until February 1st, 2021.
The Governing Council of the Canary Islands agreed in its session on January 14, 2021 to modify the alert levels established on the island of Lanzarote to alert level 3 from this Friday, January 15 at 0:00 until January 28 (this day included).
An affidavit must be filled out, you can download the form here.
1- What are the exceptions allowed to travel in and out of Lanzarote?
This restriction of movement applies to the island of Lanzarote except for trips than can be adequately justified based on any of the following reasons set out in Article 6 of Royal Decree-Law 926/2020 of 25 October, which declares the state of emergency in Spain to prevent the spread of infections caused by SARS-CoV-2:
2.- If I am travelling to another island from Lanzarote, do I need to take a diagnostic test in order to leave the island of Lanzarote?
It is not necessary, but it has been recommended that everyone arriving on any of the Canary Islands from the island of Lanzarote, -except children under the age of six-, be screened under the terms established in the Order issued by the regional Health Minister on 14 December 2020, which provides for the screening of passengers entering the territory of the Autonomous Community of the Canary Islands from the rest of the national territory, either by air or sea, by means of active infection diagnostic tests (AIDT) in order to prevent the spread of infections caused by SARS-CoV-2.
3.- Can I travel to the island of Lanzarote from outside the Autonomous Community of the Canary Islands?
In the case of national and international tourists planning to come to the island of Lanzarote on holiday, they can make use of the exceptions provided for in current regulations regarding the right of admission in tourist accommodation establishments, where a negative Covid-19 test must be presented upon arrival as proof of being free of coronavirus.
4.- How long will these restrictions be in force?
The measures contained will remain effective from 00:00 hours on January 15, 2021 until January 28, 2021.
From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.
In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.
From Monday 23rd of November, the health controls for international passengers with Spain as final destination will be updated. In this way, all passengers arriving in Spain by air or sea must undergo a health check at the first Spanish port or airport they arrive at.
The government of the Region of Madeira (RAM) has defined new control measures for passengers arriving at Madeira airport, effective from 1 July.
In the context of the COVID-19 pandemic, it is obligatory to complete the traveller's registration in the WEB APPLICATION "Madeira Safe to Discover" at: www.madeirasafe.com by all passengers flying to Madeira's airports. If you have not completed it before the flight, you must do so after disembarking on your mobile device, on madeirasafe.com or using the QR codes published at the airport or by providing your personal details to the staff available on arrival for this purpose.
All passengers who do not carry a negative PCR test result for SARS-CoV-2 carried out within 72 hours before the flight will be tested after disembarkation. The test is free of charge for all passengers
Passengers landing at Madeira Region airports with a PCR test for Covid19 with a negative result (carried out within 72 hours before landing time, in laboratories certified by national and international authorities) on landing, proceed to their destination on presentation of the relevant report which can also be submitted, in advance together with the health questionnaire.
Passengers landing at Madeira Region airports who have not undergone the PCR test to detect Covid19 must do so at the destination airport on arrival, with an estimated maximum of 1 hour to complete the process. After performing the PCR test, passengers must proceed to their destination, respecting the rules of social distance and use of a mask. The result of the test will be reported to the passenger within 12 hours.
All passengers will be monitored through an application (cell phone application) of the Regional Health Authority of voluntary use, but recommended, or by telephone contact.
The Madeira regional government will assume the costs of treatment, accommodation and meals in the designated hotel. After seven days, the passenger will undergo a new COVID-19 test, for decision by the Regional Health Authority. If the disease appears during the stay, the hotel will not be closed and must comply with the guidelines issued by the Regional Health Authority.
All charges related to repatriation operations must be covered by the passengers' travel insurance.
These measures do not apply to passengers flying internally in Portugal (Madeira - Porto Santo).
These measures are implemented by the health authorities of the Region of Madeira, and are their exclusive responsibility; they are not within the framework of the contract for the transport of passengers between the airline and the passenger.
Travelers for urgent reasons, whose travel prevents its realization (patients imperative medical reasons, critical occupations such as toilets, etc).
All Passengers desembarking in PXO must have a PCR negative test done up to 72hrs prior to departure or allow the Health authorities to perform a test upon arrival, in this case they must quarantine while waiting for the result.
Residents must repeat the test between the 5th and the 7th day after the first test is done and quarantine in the meantime.
Non-residents staying up top 7 days , only the initial test is required.
Non-residents staying more than 7 days must repeat the test between the 5th and the 7th day after the initial test.
This will apply during the period where there is no sea trips . It is expected no sea trips until the end of January .
At the date of this communication, the requirements of the Portuguese authorities for passengers flying to Lisbon are as follows.
You can also download the form here.
Download the Portuguese health authorities' information brochure here.
Entry to the terminal is restricted to passengers who will be flying.
We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.
In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.
At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.
Further information on Aena's airports here
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.
Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.
Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.
Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.
Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia
(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).
According to the BOIB, for Residents and Non-Residents in the Balearic Islands, PCR-TMA entry tests are necessary from Monday, January 18, 2021 to February 2, 2021.
In case you have not done them before.
Non-resident passengers traveling to the Balearic Islands for a period of more than 72 hours will undergo a rapid antigen test (PRAg) at the airport.
They can also request and obtain an appointment to undergo a PCR within a maximum period of 48 hours afterwards (quarantine until they have the negative result).
In the event that the result is positive, it will be submitted to the instructions of the health authority.
Therefore, it is necessary for our passengers to complete the travel questionnaire for this purpose on the website of the Balearic Health Service.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.
Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).
We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.
Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.
To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.
We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.
This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.
The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.
You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.
Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.
At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon.
Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.
On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.
All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.
You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.
Applicable to flight reservations from 13 March to 31 May.
Through our channels where you made the purchase:
Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.
Requirements
Two date changes (free).
On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.
Through our channels where you made the purchase: