IMAGEN-04

INFORMATION ON THE CORONAVIRUS COVID-19

In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.

We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.

Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.

Frequently Asked Questions

 

REQUIREMENTS FOR FLYING 

What general measures do I have to comply with to be able to travel?
You should avoid going to the airport if you have symptoms compatible with COVID-19, or have been in close contact with people with this disease. Click here to access important information that you should take into account when planning your trip.
 
In addition, following the instructions given by the Ministry of Transport, Mobility and the Urban Agenda in accordance with BOE 384/2020, the use of surgical or superior protection masks that cover the nose and mouth is mandatory for all users of public air transport (valve masks are not permitted). An exception to this requirement may be made for people with respiratory problems or those who have a doctor's prescription and certify that they cannot wear a mask. In case of non-compliance by the passenger, it will not be possible to allow boarding.
 
In any case, the recommendations and obligations dictated by the competent health authorities must be respected during any trip.
What do I need to travel between the Canary Islands?

Alert levels extension for the Canary Islands are confirmed, published on April 15, 2021, until next April 22, 2021, inclusive, being subject to periodic revaluations.

The alert levels 3 in which the islands of Gran Canaria and Tenerif are found allow displacements, duly accredited that occur for any of the cases indicated as justified reasons that you can see below, having to complete and present before boarding a Responsible statement that you can download here.

The alert levels 1 and 2 in which Fuerteventura, Lanzarote, La Palma, La Gomera and El Hierro are found do not have restrictions to fly.

The alert levels in which the islands are, as well as the effective date established for the aforementioned measures in each of them are indicated below:

Island Level Alert Level
Tenerife semáforo rojo 3
Gran Canaria semáforo rojo 3
Fuerteventura Imagen 2
Lanzarote Imagen 2
La Palma semáforo verde 1
La Gomera semáforo verde 1
El Hierro semáforo verde 1

 

👉 Remember to bring a completed responsible statement to the airport. Download responsible statement here.

You can check all the official information here.

The limitation of established inter-island mobility is regulated in the Resolution of the management of the Canary Islands Health Service.

Must I wear a face mask before boarding the aircraft?

From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.

In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.

What requirements or controls must be met to fly to the Canary Islands from abroad?

From Monday 23rd of November, the health controls for international passengers with Spain as final destination will be updated. In this way, all passengers arriving in Spain by air or sea must undergo a health check at the first Spanish port or airport they arrive at.

  • Temperature control
    The temperature must be taken using non-contact thermometers or thermal imaging cameras. A temperature equal to or greater than 37.5 ºC is established as the detection limit.
  • Documentary control
    All passengers from any airport or port located outside of Spain must complete before departure a public health form called "Health Control Form" or also called PLC (Passenger Locator Card). It can be formalized digitally through the website www.spth.gob.es, or the Spain Travel Health-SpTH application (Android / iOS). Once completed, the passenger will be provided with a QR code that must be presented at the health controls upon arrival in Spain. It may also be formalized in writing before departure, since its delivery on board will be withdrawn. Here you can download the PLC in different languages: ES EN FR AR DE
  • Passengers coming from risk areas
    Before boarding, it will be checked that every passenger from risk areas or countries presents the QR code (Spain Travel Health-SpTH) where the passenger states that they have the diagnostic test of active infection for SARSCoV-2 (PRC) with a negative result, carried out in the 72 hours prior to arrival in Spain.
    In the case of not having a QR code but it is shown that the passenger have a negative PCR test result under the conditions required by the BOE, the passenger will be asked at check-in or at the boarding gate to fill in the PLC by hand and deliver it to us.


    We recommend that you download the RadarCOVID app to find out what the risk of exposure is based on your location.

    The list of risk countries or areas will be reviewed every 15 days and published on the website of the Ministry of Health of Spain.

What are the requirements for flying to Funchal (Madeira)?

According to JORAM no. 262, the necessary measures for the control and containment of the pandemic in the Region are enforced and readjusted, in accordance with the need, adequacy and essential nature of the protection of public health, given the evolution of the epidemiological situation of the COVID-19 disease until April 26, 2021.

  1. Health questionnaire.

In the context of the COVID-19 pandemic, it is obligatory to complete the traveller's registration in the WEB APPLICATION "Madeira Safe to Discover" at: www.madeirasafe.com by all passengers flying to Madeira's airports. If you have not completed it before the flight, you must do so after disembarking on your mobile device, on madeirasafe.com or using the QR codes published at the airport or by providing your personal details to the staff available on arrival for this purpose.

All passengers who do not carry a negative PCR test result for SARS-CoV-2 carried out within 72 hours before the flight will be tested after disembarkation. The test is free of charge for all passengers

  1. Temperature monitoring
    All passengers landing at airports in the Region of Madeira are subject to temperature checks, even if they carry a PCR test for Covid19 with a negative result carried out within 72 hours before landing in laboratories certified by national or international authorities.

 

  1. COVID-19 test (PCR)

Passengers landing at Madeira Region airports with a PCR test for Covid19 with a negative result (carried out within 72 hours before landing time, in laboratories certified by national and international authorities) on landing, proceed to their destination on presentation of the relevant report which can also be submitted, in advance together with the health questionnaire.

 

Passengers landing at Madeira Region airports who have not undergone the PCR test to detect Covid19 must do so at the destination airport on arrival, with an estimated maximum of 1 hour to complete the process. After performing the PCR test, passengers must proceed to their destination, respecting the rules of social distance and use of a mask. The result of the test will be reported to the passenger within 12 hours.

 

  1. Monitoring

All passengers will be monitored through an application (cell phone application) of the Regional Health Authority of voluntary use, but recommended, or by telephone contact.

 

  1. COVID-19 test positive result
    The passenger will be directed to a designated hotel and live-in partners (direct contacts) will be subject to obligatory confinement.

 

The Madeira regional government will assume the costs of treatment, accommodation and meals in the designated hotel. After seven days, the passenger will undergo a new COVID-19 test, for decision by the Regional Health Authority. If the disease appears during the stay, the hotel will not be closed and must comply with the guidelines issued by the Regional Health Authority.

 

  1. Repatriation
    The Madeira regional government collaborates with all diplomatic authorities and operators involved.

 

All charges related to repatriation operations must be covered by the passengers' travel insurance.

 

These measures do not apply to passengers flying internally in Portugal (Madeira - Porto Santo).

 

These measures are implemented by the health authorities of the Region of Madeira, and are their exclusive responsibility; they are not within the framework of the contract for the transport of passengers between the airline and the passenger.

 

Travelers for urgent reasons, whose travel prevents its realization (patients imperative medical reasons, critical occupations such as toilets, etc).

 

 

More information

 

Could I travel to Porto Santo?

Circulation between the islands of Madeira and Porto Santo

Regarding to epidemiological evolution, the connections between the islands of Madeira and Porto Santo are subject to control. Therefore, passengers who disembark at Porto Santo Airport who do not have a negative PCR test for SARS-CoV-2, carried out in the 72 hours prior to boarding, must undergo a PCR test, upon arrival, and remain, in isolation, at home, or in the hotel establishment where they are staying, until the health authorities communicate the result, according to Resolution No. 91/2021. Passengers boarding at the Airport of Funchal willing to go to Porto Santo, must present a PCR test, with a negative result for COVID-19, carried out in a maximum period of 72 hours prior to boarding.


This will apply during the period where there is no sea trips.

What are the requirements for flying to Lisbon?

Portugal is on the list of countries and areas that require passengers coming from them to carry out a diagnostic test of active infection by SARS-CoV-2 with a negative result as a requirement to enter Spain, until next April 6 of 2021.

The requirements demanded by the Portuguese authorities for passengers flying to Lisbon are:

1. Passenger Locator Card (PLC) All passengers bound for Lisbon must complete a form from the Health Authorities - Passenger Location Card (PLC), through the web: 👉 Go to Form

Passengers will get a QR code confirming the completion of the PLC.

What are the rules for passengers who want to enter Portugal?

All passengers, whether national or foreign, must:

- Present a negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.

- If they travel from EU countries and the Schengen area with an incidence rate of 500 cases or more per 100,000 inhabitants in the last 14 days and the flights originating in South Africa have:


- Negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.
-Fulfill isolation of 14 days, with the exception of passengers traveling on essential trips and whose period of stay does not exceed 48 hours.

 

Flights to and from Portugal
Air traffic to and from Portugal is allowed for:
- Countries that make up the European Union;
- Associated countries of the Schengen Area - Liechtenstein, Norway, Iceland, Switzerland;
- Australia, China (including Hong Kong and Macau), South Korea, New Zealand, Rwanda, Singapore, Thailand and Uruguay.
All passengers must present a negative RT-PCR test, performed within 72 hours prior to boarding.

Only essential travel is allowed for passengers from countries with an incidence rate equal to or greater than 150 cases per 100,000 inhabitants in the last 14 days: Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Finland, Greece, Latvia , Lithuania, Luxembourg, Norway, the Netherlands, Romania and Switzerland.

Passengers on essential trips from countries with an incidence rate equal to or greater than 500 cases per 100,000 inhabitants in the last 14 days - Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Estonia, Hungary, Malta, Sweden - must also fulfill, after entering mainland Portugal, a period of prophylactic isolation of 14 days, at home or in the place indicated by the health authorities. Prophylactic isolation does not apply to passengers who make essential trips and whose period of stay in the national territory, accredited by the return ticket, does not exceed 48 hours.

Download here the information brochure of the Portuguese health authorities.

Interesting links:

VisitPortugal
SNS24
PortugalCleanAndSafe

What are the requirements to travel to Nouakchott (Mauritania)?
For all passengers, as part of the surveillance and health control work that is being carried out in Mauritania to prevent the entry of infectious diseases, it will be mandatory with hygienic measures to complete the public health form (PLC) provided by the crew. cabin. They should be completed during the flight and have it available on arrival to hand over to the health authorities located in the arrivals hall of the Nouakchott airport terminal.
If you wish, you can download the public health form to locate passengers here before your flight. ES | EN | FR AR

In addition, a certificate of PCR test or rapid antigen test with a negative result of SARS-CoV-2 carried out within the 5 days prior to the flight and issued by a certified laboratory must be presented at the time of check-in. In case of not being able to present this certificate, its check-in and boarding will be denied.
What requirements are there to travel from Nouakchott (Mauritania) to the Canary Islands?

IMPORTANT: Mauritania (NKC), becomes a country of risk, so passengers will be required to carry out a diagnostic test for active SARS-CoV-2 infection with a negative result as a requirement to enter to Spain. Antigens tests are not accepted but RT-PCR or TMA, negative test for Covid-19.

Les tests d'antigenes pour l'entré en Espagne, ne sont pas acceptés. Par contre, uniquement un test RT-PCR ou TMA négatif seront valables.

Please, it is also importante to read the requirements or controls to fly to the Canary Islands from abroad here.

What are the requirements to travel to Dakar (Senegal)?

Only the following categories of travelers (Group 1) are allowed to enter Senegal by air.

  1. Senegalese citizens.
  2. Nationals of member countries of the ECOWAS and UEMOA member states.
  3. Foreigners with a Senegalese residence card.

Exceptionally, and subject to the prior individual authorization of the Senegalese authorities, persons into the following categories (Group 2) may enter Senegal.

  1. Airline crews.
  2. Travelers in transit.
  3. Diplomats and staff of international organizations, or invited by them, when their presence in Senegal is necessary.
  4. Professionals and researchers in the health sector.
  5. Military personnel, humanitarian and civil protection personnel for the performance of functions in the country.


Entry requirements in Senegal:

  • Present a negative RT-PCR test for COVID-19, carried out in the country of origin of the trip by a laboratory authorized in said country, no more than 5 days old before the flight date. It is not possible to do the RT-PCR test upon arrival at Dakar airport and the traveler who does not present it will be returned to their country of origin.
  • Fill in and present a form with a series of data upon arrival that will allow the traveler to be located quickly.  This can be downloaded through this link.  Download automatically the file in FR or EN.
What requirements are there to travel from Dakar (Senegal) to the Canary Islands?

Every passenger who wishes to enter Spain from Senegal must present at boarding:

  1. A negative PCR test carried out in the previous 72h.
  2. Travelers must fill out an online health card before boarding. Access the health card from here.
What are the requirements to travel to Agadir (Marocco)?

All passengers wishing to travel to Agadir (Morocco) must present at boarding:

  1. A negative PCR test carried out in the previous 72h. Children under 11 years of age are exempt from the tests.
  2. Fill out an online health card before boarding. Access the health control form. (Available in FR, EN and AR).
What requirements are there to travel from Agadir (Marocco) to the Canary Islands?

Every passenger who wishes to enter Spain from Agadir (Marocco) must present at boarding:

  1. A negative PCR test carried out in the previous 72h.
  2. Travelers must fill out an online health card before boarding. Access the health card from here.
Are the airports in the Canary Islands operating normally?

Entry to the terminal is restricted to passengers who will be flying.

We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.

In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.

At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.

Further information on Aena's airports here

Could I travel to Zaragoza (Aragón)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.

Could I travel to Pamplona (Navarra)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.

Could I travel to Asturias?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.

Could I travel to Vitoria (Basque Country)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.

 

Could I travel to Jerez de la Frontera (Andalusia)?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.

Could I travel to Murcia?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.

Could I travel to Santander (Cantabria)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.

Could I travel to Vigo (Galicia)?

Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.

Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia

(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).

Could I travel to Palma de Mallorca (Balearic Islands)?

Current applicable regulations:

Conditions Applicable Validity and documents
  Mobility restriction No 11th April 2021
   Entry requirements yes Sanitary control form
  Test with negative result Yes

PCR by SARS-CoV-2 with negative result or TMA carried out in the 72 hours prior to arrival in Palma de Mallorca

Last Update 14.03.2021

Decree 22/2021, of March 2, of the president of the Balearic Islands, by which the previous one is modified, establishes limitations on the entry into the Balearic Islands of people from the rest of the autonomous communities and the cities of Ceuta and Melilla, as a result of the declaration of the state of alarm and to face the health emergency situation caused by COVID-19.

According to these new regulations, autonomous communities of risk will be considered those whose IA14> 100 and the temporary measure of an extraordinary nature is adopted to restrict the entry into the territory of the autonomous community of the Balearic Islands to people from the autonomous communities and cities with an incidence and transmission rate of the virus greater than 100 per 100,000 inhabitants, with the exceptions already established for those travelers who wish to access the territory of the Balearic Islands and who comply with documentary checks to accredit the reason for the displacement and a documentary health check, which will have to have a PCR for SARS-CoV-2 with a negative result, or a TMA (short for transcription-mediated amplification), carried out within 72 hours prior to arrival at any of the Balearic Islands.


Thus, by establishing a more restrictive criterion, starting tomorrow, a PCR for SARS-CoV-2 with a negative result will be required, or a TMA from the following autonomous communities:

restricciones mallorca 18 mar

Except the following persons from the obligations established in the previous sections:

  1. People from a Spanish territory with a cumulative incidence of COVID-19 at 14 days less than 100 cases per 100,000 inhabitants.
  2. Passengers in transit at a port or airport in the Balearic Islands with their final destination in another country or elsewhere in Spanish territory.
  3. Freight carriers.
  4. Passengers coming from routes between islands.
  5. Children under 6 years old.
  6. Aircraft and ship crews.
  7. People who prove that they have been outside the Balearic Islands for less than 72 hours.
  8. Travelers related to federated sports competitions who have to adhere to the specific protocols of the respective federations.

It is preferable that passengers complete the form through the web platform so that they can obtain the QR code to speed up queues and waiting times upon arrival.

More information here

Could I travel to Region of Murcia?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.

 

PREVENTIVE HEALTH MEASURES

Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).

We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.

Cleanliness and hygiene

Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.

To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.

Essential services

We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.

 

This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.

Donations

The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.

 

MORE FLEXIBILITY FOR FLIGHT CHANGES

If my flight date has passed, do I lose my reservation? How do I request a change?
  • We will keep your reservation - you won't miss it even if the flight you want to change is already overdue. However, this applies to reservations with flight dates from 13/03 to 31/05 (inclusive). Reservations for flights before this date cannot be changed.

 

  • You can make your change exclusively at the agencies that issued your ticket as an AAVV, in our offices at the airport and using the telephone service, +34 922 327 700 or +34 928 327 700
Until when can I change the date of my reservation?

You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.

Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.

Are refunds possible for tickets that have been cancelled due to force majeure?

At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon. 

 

Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.  

On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.

What are the new conditions for changing my fare?

All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.

You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.

Applicable to flight reservations from 13 March to 31 May.

Is it necessary to contact Binter before my flight date to request the change?
  • You can manage the change of date at the point of sale that issued your ticket as a travel agency or when possible in our offices at the airport and using the telephone service,+34 922 327 700 or +34 928 327 700.

 

  • You will be able to make the change more smoothly as it is not compulsory to request the change before the flight date of your original reservation. Your reservation is stored in our system.
How do I know what kind of rate I have?
  • If the date of the flight has not yet passed, you can as about it on our Web
  • Whether or not the flight date has passed, you can check it in the purchase confirmation e-mail or at the point of sale where your ticket was issued.
How can I make the change?

Through our channels where you made the purchase:

  • Travel agencies.
  • Binter offices in airports (when possible).
  • In our call centre +34 922 327 700 or +34 928 327 700.
What is the relaxation of tariff conditions?

Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.

Requirements

  • Same route.
  • Subject to availability of the same original rate or payment of the difference from the initially purchased rate.
  • Flight reservations between 13/03/20 and 31/05/20.
  • To fly up to one year after the original reservation.

Two date changes (free).

On which routes can passengers benefit from the relaxation of fare conditions?

On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.

What advantages does this new policy offer customers?
  • Any customer can postpone his/her journey under the specified conditions.
  • In addition, there is a very long period to choose the new date so you can reschedule and make your trip to several months and even twice.
 

MORE FLEXIBILITY FOR CONDITIONS - BINTERMAS PROGRAMME

If my BinterMás points are past their expiry date, do I lose them?
  • Exceptionally, your points will be available until 30 September 2020 so you will have enough time to enjoy them.
  • In addition, for the most frequent customers - Gold and Silver levels - the deadline for using their points has been extended to 31 December 2020.
When making changes to tickets purchased with BinterMás points, what are the new conditions?
  • You can change the date of your reservation up to two times at no extra cost to enjoy your flight within 12 months from the original flight date.
  • These flexibility conditions apply to reservations made between 13 March and 31 May (inclusive), even if the flight date of your reservation has passed. Reservations for flights before this date cannot request the change.
How can I make the change?

Through our channels where you made the purchase:

  • Binter Vende offices in airports (when possible).
  • Telephone service: +34 922 327 700 or +34 928 327 700
Where can I check my points about to expire?
  • You can consult your points through the Web site in the "My balance" section or using the "BinterMás" section in the cell phone application.

  • If you need further information, please send us your request to the e-mail address clientes@bintermas.com.

 

Disclaimer

The information that we offer on this page is not binding and Binter is not responsible for the decisions that are taken based on the information provided. Binter has compiled the data from public and private sources in order to inform its clients. Given the variable nature of this information, we cannot guarantee that it is updated at all times, for this reason we recommend that our passengers inquire on the official pages of each Autonomous Community or competent National Authorities in relation to the applicable rules in each case before the start of your trip.