IMAGEN-04

INFORMATION ON THE CORONAVIRUS COVID-19

In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.

We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.

Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.

Frequently Asked Questions

 

REQUIREMENTS FOR FLYING 

What general measures do I have to comply with to be able to travel?
You should avoid going to the airport if you have symptoms compatible with COVID-19, or have been in close contact with people with this disease. Click here to access important information that you should take into account when planning your trip.
 
In addition, following the instructions given by the Ministry of Transport, Mobility and the Urban Agenda in accordance with BOE 384/2020, the use of surgical or superior protection masks that cover the nose and mouth is mandatory for all users of public air transport (valve masks are not permitted). An exception to this requirement may be made for people with respiratory problems or those who have a doctor's prescription and certify that they cannot wear a mask. In case of non-compliance by the passenger, it will not be possible to allow boarding.
 
In any case, the recommendations and obligations dictated by the competent health authorities must be respected during any trip.
Is the entry and exit of people to/from the island of Tenerife restricted?

The island of Tenerife goes to level 2 this Monday, January 18 until January 28 (the level can be checked during this period) so that you can enter and leave the island without restrictions.

Is the entry and exit of people to/from the island of Gran Canaria restricted?

The Governing Council of the Canary Islands agreed in its session on January 16, 2021 to modify the alert levels established on the island of Gran Canaria to alert level 3 from this Friday, January 18 at 0:00 until February 1st.

An affidavit must be filled out, you can download the form here.

 1- What are the exceptions allowed to travel in and out of Tenerife?

This restriction of movement applies to the island of Gran Canaria except for trips than can be adequately justified based on any of the following reasons set out in Article 6 of Royal Decree-Law 926/2020 of 25 October, which declares the state of emergency in Spain to prevent the spread of infections caused by SARS-CoV-2:

  • a) To go to health centres, services, and establishments.
  • b) To fulfil work-related duties and other professional, business, institutional or legal obligations.
  • c) To attend university or teaching and educational centres, including nursery schools.
  • d) To return to the usual or family place of residence.This exception includes travels to territories where family members or persons close to the person travelling usually reside.
  • e) Assistance and care for the elderly, minors, dependants, people with disabilities and, in particular, vulnerable people.
  • f) To go to financial and insurance entities, or to service stations in neighbouring areas.
  • g) For any necessary or urgent actions before public, judicial or notarial bodies.
  • h) To renew permits and official documents, as well as to carry out other administrative procedures that cannot be postponed.
  • i) To take official exams or tests that cannot be postponed.
  • j) Due to force majeure or case of need.
  • k) Any other activity of a similar nature, duly accredited.

 

  • Passengers in transit at the airport of Gran Canaria whose final destination is another island, or any other part of the Spanish territory are also excluded from this restriction. 
  • Likewise, this restriction shall not apply to anyone from outside the territory of the Autonomous Community of the Canary Islands provided that they show proof of a reservation in a tourist accommodation establishment registered in the General Tourist Register of the Autonomous Community of the Canary Islands and subject to the provisions of the public health control regime for admission to an accommodation establishment in accordance with Decree-Law 17/2020, of 29 October, on the extraordinary measures taken regarding tourism to face the effects of the health and economic crisis caused by the COVID-19 pandemic. 
  • You can access and download the affidavit form that must be filled out and submitted in order to enter or leave the island of Gran Canaria (Download).

 

2.- If I am travelling to another island from Gran Canaria, do I need to take a diagnostic test in order to leave the island of Gran Canaria?

It is not necessary, but it has been recommended that everyone arriving on any of the Canary Islands from the island of Gran Canaria, -except children under the age of six-, be screened under the terms established in the Order issued by the regional Health Minister on 14 December 2020, which provides for the screening of passengers entering the territory of the Autonomous Community of the Canary Islands from the rest of the national territory, either by air or sea, by means of active infection diagnostic tests (AIDT) in order to prevent the spread of infections caused by SARS-CoV-2. 

3.- Can I travel to the island of Gran Canaria from outside the Autonomous Community of the Canary Islands?

In the case of national and international tourists planning to come to the island of Gran Canaria on holiday, they can make use of the exceptions provided for in current regulations regarding the right of admission in tourist accommodation establishments, where a negative Covid-19 test must be presented upon arrival as proof of being free of coronavirus. 

4.- How long will these restrictions be in force?

The measures contained will remain effective from 00:00 hours on January 18, 2021 until February 1st, 2021.

Is the entry and exit of people to/from the island of Lanzarote restricted?

The Governing Council of the Canary Islands agreed in its session on January 14, 2021 to modify the alert levels established on the island of Lanzarote to alert level 3 from this Friday, January 15 at 0:00 until January 28 (this day included).

An affidavit must be filled out, you can download the form here.

 1- What are the exceptions allowed to travel in and out of Lanzarote?

This restriction of movement applies to the island of Lanzarote except for trips than can be adequately justified based on any of the following reasons set out in Article 6 of Royal Decree-Law 926/2020 of 25 October, which declares the state of emergency in Spain to prevent the spread of infections caused by SARS-CoV-2:

  • a) To go to health centres, services, and establishments.
  • b) To fulfil work-related duties and other professional, business, institutional or legal obligations.
  • c) To attend university or teaching and educational centres, including nursery schools.
  • d) To return to the usual or family place of residence.This exception includes travels to territories where family members or persons close to the person travelling usually reside.
  • e) Assistance and care for the elderly, minors, dependants, people with disabilities and, in particular, vulnerable people.
  • f) To go to financial and insurance entities, or to service stations in neighbouring areas.
  • g) For any necessary or urgent actions before public, judicial or notarial bodies.
  • h) To renew permits and official documents, as well as to carry out other administrative procedures that cannot be postponed.
  • i) To take official exams or tests that cannot be postponed.
  • j) Due to force majeure or case of need.
  • k) Any other activity of a similar nature, duly accredited.

 

  • Passengers in transit at the airport of Lanzarote whose final destination is another island, or any other part of the Spanish territory are also excluded from this restriction. 
  • Likewise, this restriction shall not apply to anyone from outside the territory of the Autonomous Community of the Canary Islands provided that they show proof of a reservation in a tourist accommodation establishment registered in the General Tourist Register of the Autonomous Community of the Canary Islands and subject to the provisions of the public health control regime for admission to an accommodation establishment in accordance with Decree-Law 17/2020, of 29 October, on the extraordinary measures taken regarding tourism to face the effects of the health and economic crisis caused by the COVID-19 pandemic. 
  • You can access and download the affidavit form that must be filled out and submitted in order to enter or leave the island of Lanzarote. Download in PDF or DOC.

 

2.- If I am travelling to another island from Lanzarote, do I need to take a diagnostic test in order to leave the island of Lanzarote?

It is not necessary, but it has been recommended that everyone arriving on any of the Canary Islands from the island of Lanzarote, -except children under the age of six-, be screened under the terms established in the Order issued by the regional Health Minister on 14 December 2020, which provides for the screening of passengers entering the territory of the Autonomous Community of the Canary Islands from the rest of the national territory, either by air or sea, by means of active infection diagnostic tests (AIDT) in order to prevent the spread of infections caused by SARS-CoV-2. 

3.- Can I travel to the island of Lanzarote from outside the Autonomous Community of the Canary Islands?

In the case of national and international tourists planning to come to the island of Lanzarote on holiday, they can make use of the exceptions provided for in current regulations regarding the right of admission in tourist accommodation establishments, where a negative Covid-19 test must be presented upon arrival as proof of being free of coronavirus. 

4.- How long will these restrictions be in force?

The measures contained will remain effective from 00:00 hours on January 15, 2021 until January 28, 2021.

Must I wear a face mask before boarding the aircraft?

From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.

In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.

What requirements or controls must be met to fly to the Canary Islands from abroad?

From Monday 23rd of November, the health controls for international passengers with Spain as final destination will be updated. In this way, all passengers arriving in Spain by air or sea must undergo a health check at the first Spanish port or airport they arrive at.

  • Temperature control
    The temperature must be taken using non-contact thermometers or thermal imaging cameras. A temperature equal to or greater than 37.5 ºC is established as the detection limit.
  • Documentary control
    All passengers from any airport or port located outside of Spain must complete before departure a public health form called "Health Control Form" or also called PLC (Passenger Locator Card). It can be formalized digitally through the website www.spth.gob.es, or the Spain Travel Health-SpTH application (Android / iOS). Once completed, the passenger will be provided with a QR code that must be presented at the health controls upon arrival in Spain. It may also be formalized in writing before departure, since its delivery on board will be withdrawn. Here you can download the PLC in different languages: ES EN FR AR DE
  • Passengers coming from risk areas
    Before boarding, it will be checked that every passenger from risk areas or countries presents the QR code (Spain Travel Health-SpTH) where the passenger states that they have the diagnostic test of active infection for SARSCoV-2 (PRC) with a negative result, carried out in the 72 hours prior to arrival in Spain.
    In the case of not having a QR code but it is shown that the passenger have a negative PCR test result under the conditions required by the BOE, the passenger will be asked at check-in or at the boarding gate to fill in the PLC by hand and deliver it to us.


    We recommend that you download the RadarCOVID app to find out what the risk of exposure is based on your location.

    The list of risk countries or areas will be reviewed every 15 days and published on the website of the Ministry of Health of Spain.

What are the requirements for flying to Funchal (Madeira)?

The government of the Region of Madeira (RAM) has defined new control measures for passengers arriving at Madeira airport, effective from 1 July.

  1. Health questionnaire.

In the context of the COVID-19 pandemic, it is obligatory to complete the traveller's registration in the WEB APPLICATION "Madeira Safe to Discover" at: www.madeirasafe.com by all passengers flying to Madeira's airports. If you have not completed it before the flight, you must do so after disembarking on your mobile device, on madeirasafe.com or using the QR codes published at the airport or by providing your personal details to the staff available on arrival for this purpose.

All passengers who do not carry a negative PCR test result for SARS-CoV-2 carried out within 72 hours before the flight will be tested after disembarkation. The test is free of charge for all passengers

  1. Temperature monitoring
    All passengers landing at airports in the Region of Madeira are subject to temperature checks, even if they carry a PCR test for Covid19 with a negative result carried out within 72 hours before landing in laboratories certified by national or international authorities.

 

  1. COVID-19 test (PCR)

Passengers landing at Madeira Region airports with a PCR test for Covid19 with a negative result (carried out within 72 hours before landing time, in laboratories certified by national and international authorities) on landing, proceed to their destination on presentation of the relevant report which can also be submitted, in advance together with the health questionnaire.

 

Passengers landing at Madeira Region airports who have not undergone the PCR test to detect Covid19 must do so at the destination airport on arrival, with an estimated maximum of 1 hour to complete the process. After performing the PCR test, passengers must proceed to their destination, respecting the rules of social distance and use of a mask. The result of the test will be reported to the passenger within 12 hours.

 

  1. Monitoring

All passengers will be monitored through an application (cell phone application) of the Regional Health Authority of voluntary use, but recommended, or by telephone contact.

 

  1. COVID-19 test positive result
    The passenger will be directed to a designated hotel and live-in partners (direct contacts) will be subject to obligatory confinement.

 

The Madeira regional government will assume the costs of treatment, accommodation and meals in the designated hotel. After seven days, the passenger will undergo a new COVID-19 test, for decision by the Regional Health Authority. If the disease appears during the stay, the hotel will not be closed and must comply with the guidelines issued by the Regional Health Authority.

 

  1. Repatriation
    The Madeira regional government collaborates with all diplomatic authorities and operators involved.

 

All charges related to repatriation operations must be covered by the passengers' travel insurance.

 

These measures do not apply to passengers flying internally in Portugal (Madeira - Porto Santo).

 

These measures are implemented by the health authorities of the Region of Madeira, and are their exclusive responsibility; they are not within the framework of the contract for the transport of passengers between the airline and the passenger.

 

Travelers for urgent reasons, whose travel prevents its realization (patients imperative medical reasons, critical occupations such as toilets, etc).

Could I travel to Porto Santo?

All Passengers desembarking in PXO must have a PCR negative test done up to 72hrs prior to departure or allow the Health authorities to perform a test upon arrival, in this case they must quarantine while waiting for the result.

Residents must repeat the test between the 5th and the 7th day after the first test is done and quarantine in the meantime.
Non-residents staying up top 7 days , only the initial test is required.
Non-residents staying more than 7 days must repeat the test between the 5th and the 7th day after the initial test.


This will apply during the period where there is no sea trips . It is expected no sea trips until the end of January .

What are the requirements for flying to Lisbon?

At the date of this communication, the requirements of the Portuguese authorities for passengers flying to Lisbon are as follows.


  1. Passenger Locator Card (PLC)
    All passengers travelling to Lisbon must complete a public health form on board which will be handed in by the crew before landing at Humberto Delgado-Lisbon airport. They must also return the completed form to the crew before leaving the aircraft.

You can also download the form here.


  1. Test COVID-19 (PCR)
    Passengers within the Schengen area will not need a PCR test to land at Humberto Delgado-Lisbon airport. However, those passengers with connecting flights outside the Schengen area must have carried out the PCR test to detect COVID-19 with a negative result within 72 hours before the landing time.

 

Download the Portuguese health authorities' information brochure here.

What are the requirements to travel to Nouakchott (Mauritania)?
  • For all passengers, as part of the surveillance and sanitary control work that is being carried out in Mauritania to prevent the entry of infectious diseases, it will be mandatory to complete the public health form (PLC) provided by the cabin crew. They should be completed during the flight and have it available on arrival to hand over to the health authorities located in the arrivals hall of the Nouakchott airport terminal.
    If you wish, you can download the public health form to locate passengers here before your flight. ES | EN | FR AR

  • For all passengers with non-Mauritanian nationality, they must present a negative PCR test carried out at least 72 hours before the flight departure. This certificate must be presented to the health authorities located at the airport arrivals terminal, when required.
What requirements are there to travel from Nouakchott (Mauritania) to the Canary Islands?
  1. According to the competent Spanish authorities, only the following groups are authorized to enter Spanish territory without prejudice to current sanitary and migratory conditions:

    Ordinary residents of the European Union, Schengen Associated States, Andorra, Monaco, The Vatican (Holy See) or San Marino who go to that country, providing documentary proof.

    Holders of a long-stay visa issued by a Member State or Schengen Associated State who are heading to that country.

    Health professionals, including health researchers, and elderly care professionals who are going to or returning from their work activity.

    Transportation personnel, seafarers, and aeronautical personnel necessary to carry out air transportation activities.

    Diplomatic, consular, international organizations, military, civil protection and members of humanitarian organizations, in the exercise of their functions.

    Students who carry out their studies in the Member States or Schengen Associated States and who have the corresponding permit or visa and medical insurance, as long as they go to the country where they are studying, and that the entry occurs during the academic year or 15 days previous.

    Highly qualified workers whose work is necessary and cannot be postponed or carried out remotely, including participants in high-level sports events that take place in Spain. These circumstances must be justified by documentation.

    Duly accredited people traveling for imperative family reasons.

    People who document reasons of force majeure or situation of need, or whose entry is allowed for humanitarian reasons.

    Residents of the countries listed in the annex provided that they come directly from them, have transited exclusively through other countries included in the list or have carried out only international transits at airports located in countries not listed in the annex. This list of countries is updated every 15 days in the BOE. Check the latest version here.
Are the airports in the Canary Islands operating normally?

Entry to the terminal is restricted to passengers who will be flying.

We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.

In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.

At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.

Further information on Aena's airports here

Could I travel to Zaragoza (Aragón)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.

Could I travel to Pamplona (Navarra)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.

Could I travel to Asturias?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.

Could I travel to Vitoria (Basque Country)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.

 

Could I travel to Jerez de la Frontera (Andalusia)?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.

Could I travel to Murcia?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.

Could I travel to Santander (Cantabria)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.

Could I travel to Vigo (Galicia)?

Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.

Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia

(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).

Could I travel to Palma de Mallorca (Balearic Islands)?

According to the BOIB, for Residents and Non-Residents in the Balearic Islands, PCR-TMA entry tests are necessary from Monday, January 18, 2021 to February 2, 2021.

In case you have not done them before.

Non-resident passengers traveling to the Balearic Islands for a period of more than 72 hours will undergo a rapid antigen test (PRAg) at the airport.

They can also request and obtain an appointment to undergo a PCR within a maximum period of 48 hours afterwards (quarantine until they have the negative result).

  • By phone of INFOCOVID of the Balearic Islands, (900 100 971).
  • Through the checkpoint staff.

In the event that the result is positive, it will be submitted to the instructions of the health authority.

Therefore, it is necessary for our passengers to complete the travel questionnaire for this purpose on the website of the Balearic Health Service.

 

 

More information here 

Could I travel to Region of Murcia?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.

 

PREVENTIVE HEALTH MEASURES

Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).

We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.

Cleanliness and hygiene

Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.

To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.

Essential services

We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.

 

This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.

Donations

The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.

 

MORE FLEXIBILITY FOR FLIGHT CHANGES

If my flight date has passed, do I lose my reservation? How do I request a change?
  • We will keep your reservation - you won't miss it even if the flight you want to change is already overdue. However, this applies to reservations with flight dates from 13/03 to 31/05 (inclusive). Reservations for flights before this date cannot be changed.

 

  • You can make your change exclusively at the agencies that issued your ticket as an AAVV, in our offices at the airport and using the telephone service, +34 922 327 700 or +34 928 327 700
Until when can I change the date of my reservation?

You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.

Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.

Are refunds possible for tickets that have been cancelled due to force majeure?

At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon. 

 

Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.  

On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.

What are the new conditions for changing my fare?

All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.

You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.

Applicable to flight reservations from 13 March to 31 May.

Is it necessary to contact Binter before my flight date to request the change?
  • You can manage the change of date at the point of sale that issued your ticket as a travel agency or when possible in our offices at the airport and using the telephone service,+34 922 327 700 or +34 928 327 700.

 

  • You will be able to make the change more smoothly as it is not compulsory to request the change before the flight date of your original reservation. Your reservation is stored in our system.
How do I know what kind of rate I have?
  • If the date of the flight has not yet passed, you can as about it on our Web
  • Whether or not the flight date has passed, you can check it in the purchase confirmation e-mail or at the point of sale where your ticket was issued.
How can I make the change?

Through our channels where you made the purchase:

  • Travel agencies.
  • Binter offices in airports (when possible).
  • In our call centre +34 922 327 700 or +34 928 327 700.
What is the relaxation of tariff conditions?

Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.

Requirements

  • Same route.
  • Subject to availability of the same original rate or payment of the difference from the initially purchased rate.
  • Flight reservations between 13/03/20 and 31/05/20.
  • To fly up to one year after the original reservation.

Two date changes (free).

On which routes can passengers benefit from the relaxation of fare conditions?

On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.

What advantages does this new policy offer customers?
  • Any customer can postpone his/her journey under the specified conditions.
  • In addition, there is a very long period to choose the new date so you can reschedule and make your trip to several months and even twice.
 

MORE FLEXIBILITY FOR CONDITIONS - BINTERMAS PROGRAMME

If my BinterMás points are past their expiry date, do I lose them?
  • Exceptionally, your points will be available until 30 September 2020 so you will have enough time to enjoy them.
  • In addition, for the most frequent customers - Gold and Silver levels - the deadline for using their points has been extended to 31 December 2020.
When making changes to tickets purchased with BinterMás points, what are the new conditions?
  • You can change the date of your reservation up to two times at no extra cost to enjoy your flight within 12 months from the original flight date.
  • These flexibility conditions apply to reservations made between 13 March and 31 May (inclusive), even if the flight date of your reservation has passed. Reservations for flights before this date cannot request the change.
How can I make the change?

Through our channels where you made the purchase:

  • Binter Vende offices in airports (when possible).
  • Telephone service: +34 922 327 700 or +34 928 327 700
Where can I check my points about to expire?
  • You can consult your points through the Web site in the "My balance" section or using the "BinterMás" section in the cell phone application.

  • If you need further information, please send us your request to the e-mail address clientes@bintermas.com.