In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.
We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.
Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.
Alert levels extension for the Canary Islands are confirmed, published on April 15, 2021, until next April 22, 2021, inclusive, being subject to periodic revaluations.
The alert levels 3 in which the islands of Gran Canaria and Tenerif are found allow displacements, duly accredited that occur for any of the cases indicated as justified reasons that you can see below, having to complete and present before boarding a Responsible statement that you can download here.
The alert levels 1 and 2 in which Fuerteventura, Lanzarote, La Palma, La Gomera and El Hierro are found do not have restrictions to fly.
The alert levels in which the islands are, as well as the effective date established for the aforementioned measures in each of them are indicated below:
| Island | Level | Alert Level |
| Tenerife |  |
3 |
| Gran Canaria | |
3 |
| Fuerteventura |  |
2 |
| Lanzarote | |
2 |
| La Palma |  |
1 |
| La Gomera | |
1 |
| El Hierro | |
1 |
👉 Remember to bring a completed responsible statement to the airport. Download responsible statement here.
You can check all the official information here.
The limitation of established inter-island mobility is regulated in the Resolution of the management of the Canary Islands Health Service.
From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.
In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.
From Monday 23rd of November, the health controls for international passengers with Spain as final destination will be updated. In this way, all passengers arriving in Spain by air or sea must undergo a health check at the first Spanish port or airport they arrive at.
According to JORAM no. 262, the necessary measures for the control and containment of the pandemic in the Region are enforced and readjusted, in accordance with the need, adequacy and essential nature of the protection of public health, given the evolution of the epidemiological situation of the COVID-19 disease until April 26, 2021.
In the context of the COVID-19 pandemic, it is obligatory to complete the traveller's registration in the WEB APPLICATION "Madeira Safe to Discover" at: www.madeirasafe.com by all passengers flying to Madeira's airports. If you have not completed it before the flight, you must do so after disembarking on your mobile device, on madeirasafe.com or using the QR codes published at the airport or by providing your personal details to the staff available on arrival for this purpose.
All passengers who do not carry a negative PCR test result for SARS-CoV-2 carried out within 72 hours before the flight will be tested after disembarkation. The test is free of charge for all passengers
Passengers landing at Madeira Region airports with a PCR test for Covid19 with a negative result (carried out within 72 hours before landing time, in laboratories certified by national and international authorities) on landing, proceed to their destination on presentation of the relevant report which can also be submitted, in advance together with the health questionnaire.
Passengers landing at Madeira Region airports who have not undergone the PCR test to detect Covid19 must do so at the destination airport on arrival, with an estimated maximum of 1 hour to complete the process. After performing the PCR test, passengers must proceed to their destination, respecting the rules of social distance and use of a mask. The result of the test will be reported to the passenger within 12 hours.
All passengers will be monitored through an application (cell phone application) of the Regional Health Authority of voluntary use, but recommended, or by telephone contact.
The Madeira regional government will assume the costs of treatment, accommodation and meals in the designated hotel. After seven days, the passenger will undergo a new COVID-19 test, for decision by the Regional Health Authority. If the disease appears during the stay, the hotel will not be closed and must comply with the guidelines issued by the Regional Health Authority.
All charges related to repatriation operations must be covered by the passengers' travel insurance.
These measures do not apply to passengers flying internally in Portugal (Madeira - Porto Santo).
These measures are implemented by the health authorities of the Region of Madeira, and are their exclusive responsibility; they are not within the framework of the contract for the transport of passengers between the airline and the passenger.
Travelers for urgent reasons, whose travel prevents its realization (patients imperative medical reasons, critical occupations such as toilets, etc).
Circulation between the islands of Madeira and Porto Santo
Regarding to epidemiological evolution, the connections between the islands of Madeira and Porto Santo are subject to control. Therefore, passengers who disembark at Porto Santo Airport who do not have a negative PCR test for SARS-CoV-2, carried out in the 72 hours prior to boarding, must undergo a PCR test, upon arrival, and remain, in isolation, at home, or in the hotel establishment where they are staying, until the health authorities communicate the result, according to Resolution No. 91/2021. Passengers boarding at the Airport of Funchal willing to go to Porto Santo, must present a PCR test, with a negative result for COVID-19, carried out in a maximum period of 72 hours prior to boarding.
This will apply during the period where there is no sea trips.
Portugal is on the list of countries and areas that require passengers coming from them to carry out a diagnostic test of active infection by SARS-CoV-2 with a negative result as a requirement to enter Spain, until next April 6 of 2021.
The requirements demanded by the Portuguese authorities for passengers flying to Lisbon are:
1. Passenger Locator Card (PLC) All passengers bound for Lisbon must complete a form from the Health Authorities - Passenger Location Card (PLC), through the web: 👉 Go to Form
Passengers will get a QR code confirming the completion of the PLC.
What are the rules for passengers who want to enter Portugal?
All passengers, whether national or foreign, must:
- Present a negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.
- If they travel from EU countries and the Schengen area with an incidence rate of 500 cases or more per 100,000 inhabitants in the last 14 days and the flights originating in South Africa have:
- Negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.
-Fulfill isolation of 14 days, with the exception of passengers traveling on essential trips and whose period of stay does not exceed 48 hours.
Flights to and from Portugal
Air traffic to and from Portugal is allowed for:
- Countries that make up the European Union;
- Associated countries of the Schengen Area - Liechtenstein, Norway, Iceland, Switzerland;
- Australia, China (including Hong Kong and Macau), South Korea, New Zealand, Rwanda, Singapore, Thailand and Uruguay.
All passengers must present a negative RT-PCR test, performed within 72 hours prior to boarding.
Only essential travel is allowed for passengers from countries with an incidence rate equal to or greater than 150 cases per 100,000 inhabitants in the last 14 days: Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Finland, Greece, Latvia , Lithuania, Luxembourg, Norway, the Netherlands, Romania and Switzerland.
Passengers on essential trips from countries with an incidence rate equal to or greater than 500 cases per 100,000 inhabitants in the last 14 days - Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Estonia, Hungary, Malta, Sweden - must also fulfill, after entering mainland Portugal, a period of prophylactic isolation of 14 days, at home or in the place indicated by the health authorities. Prophylactic isolation does not apply to passengers who make essential trips and whose period of stay in the national territory, accredited by the return ticket, does not exceed 48 hours.
Download here the information brochure of the Portuguese health authorities.
Interesting links:
VisitPortugal
SNS24
PortugalCleanAndSafe
IMPORTANT: Mauritania (NKC), becomes a country of risk, so passengers will be required to carry out a diagnostic test for active SARS-CoV-2 infection with a negative result as a requirement to enter to Spain. Antigens tests are not accepted but RT-PCR or TMA, negative test for Covid-19.
Les tests d'antigenes pour l'entré en Espagne, ne sont pas acceptés. Par contre, uniquement un test RT-PCR ou TMA négatif seront valables.
Please, it is also importante to read the requirements or controls to fly to the Canary Islands from abroad here.
Only the following categories of travelers (Group 1) are allowed to enter Senegal by air.
Exceptionally, and subject to the prior individual authorization of the Senegalese authorities, persons into the following categories (Group 2) may enter Senegal.
Entry requirements in Senegal:
Every passenger who wishes to enter Spain from Senegal must present at boarding:
All passengers wishing to travel to Agadir (Morocco) must present at boarding:
Every passenger who wishes to enter Spain from Agadir (Marocco) must present at boarding:
Entry to the terminal is restricted to passengers who will be flying.
We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.
In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.
At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.
Further information on Aena's airports here
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.
Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.
Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.
Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.
Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.
Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia
(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).
Current applicable regulations:
| Conditions | Applicable | Validity and documents |
| Mobility restriction | No | 11th April 2021 |
| Entry requirements | yes | Sanitary control form |
| Test with negative result | Yes |
PCR by SARS-CoV-2 with negative result or TMA carried out in the 72 hours prior to arrival in Palma de Mallorca |
Last Update 14.03.2021
Decree 22/2021, of March 2, of the president of the Balearic Islands, by which the previous one is modified, establishes limitations on the entry into the Balearic Islands of people from the rest of the autonomous communities and the cities of Ceuta and Melilla, as a result of the declaration of the state of alarm and to face the health emergency situation caused by COVID-19.
According to these new regulations, autonomous communities of risk will be considered those whose IA14> 100 and the temporary measure of an extraordinary nature is adopted to restrict the entry into the territory of the autonomous community of the Balearic Islands to people from the autonomous communities and cities with an incidence and transmission rate of the virus greater than 100 per 100,000 inhabitants, with the exceptions already established for those travelers who wish to access the territory of the Balearic Islands and who comply with documentary checks to accredit the reason for the displacement and a documentary health check, which will have to have a PCR for SARS-CoV-2 with a negative result, or a TMA (short for transcription-mediated amplification), carried out within 72 hours prior to arrival at any of the Balearic Islands.
Thus, by establishing a more restrictive criterion, starting tomorrow, a PCR for SARS-CoV-2 with a negative result will be required, or a TMA from the following autonomous communities:
Except the following persons from the obligations established in the previous sections:
It is preferable that passengers complete the form through the web platform so that they can obtain the QR code to speed up queues and waiting times upon arrival.
Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.
Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).
We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.
Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.
To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.
We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.
This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.
The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.
You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.
Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.
At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon.
Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.
On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.
All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.
You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.
Applicable to flight reservations from 13 March to 31 May.
Through our channels where you made the purchase:
Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.
Requirements
Two date changes (free).
On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.
Through our channels where you made the purchase:
The information that we offer on this page is not binding and Binter is not responsible for the decisions that are taken based on the information provided. Binter has compiled the data from public and private sources in order to inform its clients. Given the variable nature of this information, we cannot guarantee that it is updated at all times, for this reason we recommend that our passengers inquire on the official pages of each Autonomous Community or competent National Authorities in relation to the applicable rules in each case before the start of your trip.