IMAGEN-04

INFORMATION ON THE CORONAVIRUS COVID-19

In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.

We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.

Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.

Frequently Asked Questions

 

REQUIREMENTS FOR FLYING 

What general measures do I have to comply with to be able to travel?
You should avoid going to the airport if you have symptoms compatible with COVID-19, or have been in close contact with people with this disease. Click here to access important information that you should take into account when planning your trip.
 
In addition, following the instructions given by the Ministry of Transport, Mobility and the Urban Agenda in accordance with BOE 384/2020, the use of surgical or superior protection masks that cover the nose and mouth is mandatory for all users of public air transport (valve masks are not permitted). An exception to this requirement may be made for people with respiratory problems or those who have a doctor's prescription and certify that they cannot wear a mask. In case of non-compliance by the passenger, it will not be possible to allow boarding.
 
In any case, the recommendations and obligations dictated by the competent health authorities must be respected during any trip.
What do I need to travel between the Canary Islands?

At this time, there is no restrictions applied on any island, and therefore no responsible declaration is needed.

Current alert levels:

Island Level Alert Level
Tenerife Imagen 2
Gran Canaria semáforo verde 1
Fuerteventura semáforo verde 1
Lanzarote Imagen 2
La Palma semáforo verde 1
La Gomera semáforo verde 1
El Hierro semáforo verde 1
Must I wear a face mask before boarding the aircraft?

From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.

In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.

What requirements or controls must be met to fly to the Canary Islands from abroad?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements for flying to Funchal (Madeira)?

The following restrictions / regulations are applicable to enter Madeira from 00:00 on May 2, until June 1, 2021.

Epidemiological survey

Fill in the epidemiological survey of the Regional Health Authority, available on the digital platform madeirasafe.com, within 48 to 12 hours prior to boarding. The survey must be filled out individually by each passenger, except dependents up to 12 years of age, whose record must be included in the survey of one of the accompanying adults.

When completing the survey, the passenger must indicate an email address and, once the registration is completed, they will receive a notification, by email, with their access code to the madeirasafe.com platform. The passenger must then log into his account, where he will find a QR code that he must present upon arrival at Madeira airport. The test result can also be uploaded to the platform in advance.

 

More information

 

Could I travel to Porto Santo?

State of emergency in the Autonomous Region of Madeira from 00:00 on May 2 to June 1, 2021.

Passengers disembarking at Porto Santo airport must have a negative PCR test result for SARS-CoV-2 infection, performed within 72 hours prior to disembarkation, or they must undergo the test for SARS-CoV-2 infection with biological samples collected on arrival, which will be promoted by the Health Authority, and until a negative test result is obtained, they must guarantee full compliance with the surveillance and self-declaration of the COVID-19 symptoms and prevention measures.

TRIPS TO MADEIRA AND PORTO SANTO
When planning your trip to Madeira and Porto Santo, it is important to know the local regulations in force in the field of prevention and containment of COVID-19:

Epidemiological survey
All passengers must, compulsorily, fill out the epidemiological survey of the Regional Health Authority, available on the digital platform madeirasafe.com, within 48h to 12h prior to boarding. The survey must be filled out individually by each passenger, except dependents up to 12 years of age, whose record must be included in the survey of one of the accompanying adults. When completing the survey, the passenger must indicate an email address and, once the registration is completed, they will receive a notification, by email, with their access code to the madeirasafe.com platform. The passenger must then log into his account, where he will find a QR code that he must present upon arrival at Madeira airport. The test result can also be uploaded to the platform in advance.

Thermal triage
All passengers who disembark at the airports of the Autonomous Region of Madeira, without exception, are subject to a temperature control.

Vaccination | Recovered COVID 19 Patients
They are exempt from submitting a PCR test to COVID-19, or from taking the test upon arrival at the airports of the Autonomous Region of Madeira, the:

  • Passengers with a medical document, issued in the last 90 days, proving that the traveler has recovered from the COVID-19 disease at the time of disembarkation in the territory of the Autonomous Region of Madeira; 
  • Passengers with a document that proves that they were vaccinated against COVID-19, in accordance with the recommended plan and respecting the period of activation of the immune system provided in the Summary of Drug Characteristics (RCM)

COVID-19 test
All passengers who, upon disembarking, present a negative PCR test for COVID-19, carried out within 72 hours prior to boarding, in laboratories certified by national or international authorities, can proceed to their destination.
Passengers who have not performed a PCR test at the origin, will do so upon arrival at the airport, then on to their destination, where they must wait, in confinement, until the result is obtained, which will be communicated in a period estimated 12h.
In exceptional cases, in which the passenger refuses to take the test upon arrival, the passenger may choose to 1) comply with voluntary isolation, for a period of 14 days, at his home or at the hotel where he is staying; If the stay is less than 14 days, the confinement will have the duration of the accommodation period; or 2) return to their destination of origin, or any other destination outside the territory of the Autonomous Region of Madeira, fulfilling, until the time of the flight, isolation at his home or at the hotel establishment where he is staying. In these cases, travelers will be responsible for accommodation costs.

Kids
They are required to carry out CRP tests during childhood and preadolescence:
• Children from 12 years old, under the prior opinion of the Health Authorities;
• Children with suspected COVID-19 disease;
• Children whose family members or companions are suspected cases;
• Other situations validated by the Health Authorities.

All passengers, Portuguese or foreigners, with scheduled trips to Madeira, can carry out PCR tests (Polymerase Chain Reaction) to COVID-19, without any cost, in several cities of the country. Currently, there are 70 sample collection centers for testing.

Second test
All travelers residing in the territory of the Autonomous Region of Madeira, as well as Madeira emigrants, their families, and university students, or in Mobility Programs, who disembark at the Madeira and Porto Santo airports, on flights from any territory outside the Autonomous Region of Madeira, are obliged to carry out the second PCR test to screen for SARS-CoV-2, between the fifth and seventh days after the first test, having to guarantee, between disembarkation and the second test, full vigilance and self-report of symptoms

Monitoring
All passengers will be monitored by phone or through the Madeira Safe To Discover application, from the Regional Health Authority, which is voluntary but recommended.

Circulation between the islands of Madeira and Porto Santo
It should be noted that, in view of the epidemiological evolution, the connections between the islands of Madeira and Porto Santo are subject to control, therefore, passengers who disembark at Porto Santo Airport who do not have a negative PCR test for SARS -CoV-2, carried out in the 72 hours prior to boarding, must undergo a PCR test, upon arrival, and remain, in isolation, at home, or in the hotel establishment where they are staying, until the health authorities communicate the negative test result.

Emigrants, migrants, students returning from vacation and all those who are going to cohabit with residents on the island of Porto Santo, must present, upon arrival, a negative PCR test, carried out in the last 72 hours, and repeat it between the fifth and seventh days after the date of the last test, and must guarantee, between disembarkation and the second test, full surveillance and self-report of symptoms and COVID-19 prevention measures, until the negative result of the second test is obtained.

Passengers boarding at the Port of Funchal, bound for the island of Porto Santo, must present a PCR test, with a negative result for COVID-19, carried out in a maximum period of 72 hours prior to boarding.

Travelers must schedule the PCR test, at SARS-CoV-2, 4 days (96h) in advance of the trip, registering on the website www.madeirasafe.com or by sending an email: saudepublica.drs@madeira.gov .pt to the Emergency and Public Health Unit.

Travelers must, for this, fill in all their identification data and, also, information related to their trip (including the ticket number), being subsequently notified, via email, to make the appointment to take the test.
Once the test has been carried out, the result is available on the MadeiraSafe platform, in the traveler's profile, for later presentation at the entrance of the ship, in the Port of Funchal.
Travelers can only continue their trip if the test result is negative; however, in the event of a positive or inconclusive result, they should remain isolated and await the contact of the health authorities.
The PCR test is free for all travelers.

Exceptions:
a) Children up to eleven years old;
b) Travelers residing on the island of Porto Santo who return from Funchal within seven days, since they will be tested for PCR on the fifth day after disembarking, in order to guarantee prophylactic isolation at home;
c) Travelers who present a medical document, issued in the last 90 days, proving that they have recovered from COVID-19, or a document proving that they have been vaccinated against the disease.

Positive result
In the event that the passenger tests positive in the PCR test, he must comply with mandatory confinement, if compulsory, for a period of 14 days, in a health establishment, at his home or in a hotel establishment, by decision of the authorities competent sanitary.

What are the requirements for flying to Lisbon?

Portugal is on the list of countries and areas that require passengers coming from them to carry out a diagnostic test of active infection by SARS-CoV-2 with a negative result as a requirement to enter Spain, until next April 6 of 2021.

The requirements demanded by the Portuguese authorities for passengers flying to Lisbon are:

1. Passenger Locator Card (PLC) All passengers bound for Lisbon must complete a form from the Health Authorities - Passenger Location Card (PLC), through the web: 👉 Go to Form

Passengers will get a QR code confirming the completion of the PLC.

What are the rules for passengers who want to enter Portugal?

All passengers, whether national or foreign, must:

- Present a negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.

- If they travel from EU countries and the Schengen area with an incidence rate of 500 cases or more per 100,000 inhabitants in the last 14 days and the flights originating in South Africa have:


- Negative Covid-19 test carried out in the last 72 hours before departure, except for children who have not reached 24 months.
-Fulfill isolation of 14 days, with the exception of passengers traveling on essential trips and whose period of stay does not exceed 48 hours.

 

Flights to and from Portugal
Air traffic to and from Portugal is allowed for:
- Countries that make up the European Union;
- Associated countries of the Schengen Area - Liechtenstein, Norway, Iceland, Switzerland;
- Australia, China (including Hong Kong and Macau), South Korea, New Zealand, Rwanda, Singapore, Thailand and Uruguay.
All passengers must present a negative RT-PCR test, performed within 72 hours prior to boarding.

Only essential travel is allowed for passengers from countries with an incidence rate equal to or greater than 150 cases per 100,000 inhabitants in the last 14 days: Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Finland, Greece, Latvia , Lithuania, Luxembourg, Norway, the Netherlands, Romania and Switzerland.

Passengers on essential trips from countries with an incidence rate equal to or greater than 500 cases per 100,000 inhabitants in the last 14 days - Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Estonia, Hungary, Malta, Sweden - must also fulfill, after entering mainland Portugal, a period of prophylactic isolation of 14 days, at home or in the place indicated by the health authorities. Prophylactic isolation does not apply to passengers who make essential trips and whose period of stay in the national territory, accredited by the return ticket, does not exceed 48 hours.

Download here the information brochure of the Portuguese health authorities.

Interesting links:

VisitPortugal
SNS24
PortugalCleanAndSafe

What are the requirements to travel to Nouakchott (Mauritania)?
For all passengers, as part of the surveillance and health control work that is being carried out in Mauritania to prevent the entry of infectious diseases, it will be mandatory with hygienic measures to complete the public health form (PLC) provided by the crew. cabin. They should be completed during the flight and have it available on arrival to hand over to the health authorities located in the arrivals hall of the Nouakchott airport terminal.
If you wish, you can download the public health form to locate passengers here before your flight. ES | EN | FR AR

In addition, a certificate of PCR test or rapid antigen test with a negative result of SARS-CoV-2 carried out within the 5 days prior to the flight and issued by a certified laboratory must be presented at the time of check-in. In case of not being able to present this certificate, its check-in and boarding will be denied.
What requirements are there to travel from Nouakchott (Mauritania) to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements to travel to Dakar (Senegal)?

Only the following categories of travelers (Group 1) are allowed to enter Senegal by air.

  1. Senegalese citizens.
  2. Nationals of member countries of the CEDEAO and UEMOA member states.
  3. Foreigners with a Senegalese residence card.

Exceptionally, and subject to the prior individual authorization of the Senegalese authorities, persons into the following categories (Group 2) may enter Senegal.

  1. Airline crews.
  2. Travelers in transit.
  3. Diplomats and staff of international organizations, or invited by them, when their presence in Senegal is necessary.
  4. Professionals and researchers in the health sector.
  5. Military personnel, humanitarian and civil protection personnel for the performance of functions in the country.
  6. People with imperative family reasons to travel to Senegal.
  7. Refugees.
  8. Students in Senegal.
  9. Highly qualified staff whose presence is essential.
  10. Persons authorized by the Government of Senegal.


Entry requirements in Senegal:

  • Present a negative RT-PCR test for COVID-19, carried out in the country of origin of the trip by a laboratory authorized in said country, no more than 5 days old before the flight date. This test is mandatory from the age of 2. It is not possible to do the RT-PCR test upon arrival at Dakar airport and the traveler who does not present it will be returned to their country of origin.
  • Fill in and present a form with a series of data upon arrival that will allow the traveler to be located quickly.  This can be downloaded through this link.  Download automatically the file in FR or EN.

If you intend to travel to Senegal, you must contact the Embassy of Senegal in Spain in advance of the date of the planned trip. The Embassy is competent to issue a document authorizing entry into Senegal for people of some of the categories indicated above.

Embassy of the Republic of Senegal in Spain
Calle de Moralzarzal, 18, 28034 Madrid
Teléfonos: 91 564 28 48/745 10 03
Fax: 91 745 11 48

Consulate of the Republic of Senegal in Madrid
Calle Palermo, 13, 28043 Madrid
Teléfono: 91 309 52 00

Consulate of the Republic of Senegal in Barcelona
Travessera de Gràcia, 15, 08021 Barcelona
Teléfono: 93 200 97 22

Consulate of the Republic of Senegal in Las Palmas de Gran Canaria
Edificio Corona. Las Ramblas, Av. Juan Carlos I, 17 2ª,

--

Seules les catégories de voyageurs suivantes (groupe 1) sont autorisées à entrer au Sénégal par voie aérienne.

  1. Citoyens sénégalais.
  2. Ressortissants des pays membres des Etats membres de la CEDEAO et de l'UEMOA.
  3. Etrangers avec une carte de séjour sénégalaise.

A titre exceptionnel, et sous réserve de l'autorisation individuelle préalable des autorités sénégalaises, les personnes appartenant aux catégories suivantes (Groupe 2) peuvent entrer au Sénégal.

  1. Les équipages des compagnies aériennes.
  2. Voyageurs en transit.
  3. Diplomates et personnel d'organisations internationales, ou invités par eux, lorsque leur présence au Sénégal est nécessaire.
  4. Professionnels et chercheurs du secteur de la santé.
  5. Personnel militaire, personnel humanitaire et de la protection civile pour l'exercice de fonctions dans le pays.
  6. Les personnes ayant des raisons familiales impératives de se rendre au Sénégal.
  7. Réfugiés.
  8. Etudiants au Sénégal.
  9. Un personnel hautement qualifié dont la présence est essentielle.
  10. Personnes autorisées par le gouvernement du Sénégal.

Conditions d'entrée au Sénégal:

  • Présenter un test RT-PCR négatif pour COVID-19, effectué dans le pays d'origine du voyage par un laboratoire autorisé dans ledit pays, pas plus de 5 jours avant la date du vol. Ce test est obligatoire à partir de 2 ans. Il n'est pas possible de faire le test RT-PCR à l'arrivée à l'aéroport de Dakar et le voyageur qui ne le présente pas sera renvoyé dans son pays d'origine.
  • Remplissez et présentez un formulaire à l'arrivée qui permet la localisation rapide du voyageur. Cela peut être téléchargé via ce lien. Télécharge automatiquement le fichier en FR ou EN.

Si vous avez l'intention de voyager au Sénégal, vous devez contacter l'ambassade du Sénégal en Espagne avant la date du voyage prévu. L'Ambassade est compétente pour délivrer un document autorisant l'entrée au Sénégal pour les personnes de certaines des catégories indiquées ci-dessus.

Ambassade de la République du Sénégal en Espagne
Calle de Moralzarzal, 18, 28034 Madrid
Teléfonos: 91 564 28 48/745 10 03
Fax: 91 745 11 48

Consulat de la République du Sénégal à Madrid
Calle Palermo, 13, 28043 Madrid
Teléfono: 91 309 52 00

Consulat de la République du Sénégal à Barcelone
Travessera de Gràcia, 15, 08021 Barcelona
Teléfono: 93 200 97 22

Consulat de la République du Sénégal à Las Palmas de Gran Canaria
Edificio Corona. Las Ramblas, Av. Juan Carlos I, 17 2ª,

What requirements are there to travel from Dakar (Senegal) to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements to travel to Agadir (Marocco)?

All passengers wishing to travel to Agadir (Morocco) must present at boarding:

  1. A negative PCR test carried out in the previous 72h. Children under 11 years of age are exempt from the tests.
  2. Fill out an online health card before boarding. Access the health control form. (Available in FR, EN and AR).
What requirements are there to travel from Agadir (Marocco) to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

Are the airports in the Canary Islands operating normally?

Entry to the terminal is restricted to passengers who will be flying.

We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.

In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.

At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.

Further information on Aena's airports here

Could I travel to Zaragoza (Aragón)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.

Could I travel to Pamplona (Navarra)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.

Could I travel to Asturias?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.

Could I travel to Vitoria (Basque Country)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.

 

Could I travel to Jerez de la Frontera (Andalusia)?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.

Could I travel to Murcia?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.

Could I travel to Santander (Cantabria)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.

Could I travel to Vigo (Galicia)?

Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.

Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia

(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).

Could I travel to Palma de Mallorca (Balearic Islands)?

Current applicable regulations:

Conditions Applicable Validity and documents
  Mobility restriction No 11th April 2021
   Entry requirements yes Sanitary control form
  Test with negative result Yes

PCR by SARS-CoV-2 with negative result or TMA carried out in the 72 hours prior to arrival in Palma de Mallorca

Last Update 14.03.2021

Decree 22/2021, of March 2, of the president of the Balearic Islands, by which the previous one is modified, establishes limitations on the entry into the Balearic Islands of people from the rest of the autonomous communities and the cities of Ceuta and Melilla, as a result of the declaration of the state of alarm and to face the health emergency situation caused by COVID-19.

According to these new regulations, autonomous communities of risk will be considered those whose IA14> 100 and the temporary measure of an extraordinary nature is adopted to restrict the entry into the territory of the autonomous community of the Balearic Islands to people from the autonomous communities and cities with an incidence and transmission rate of the virus greater than 100 per 100,000 inhabitants, with the exceptions already established for those travelers who wish to access the territory of the Balearic Islands and who comply with documentary checks to accredit the reason for the displacement and a documentary health check, which will have to have a PCR for SARS-CoV-2 with a negative result, or a TMA (short for transcription-mediated amplification), carried out within 72 hours prior to arrival at any of the Balearic Islands.


Thus, by establishing a more restrictive criterion, starting tomorrow, a PCR for SARS-CoV-2 with a negative result will be required, or a TMA from the following autonomous communities:

restricciones mallorca 18 mar

Except the following persons from the obligations established in the previous sections:

  1. People from a Spanish territory with a cumulative incidence of COVID-19 at 14 days less than 100 cases per 100,000 inhabitants.
  2. Passengers in transit at a port or airport in the Balearic Islands with their final destination in another country or elsewhere in Spanish territory.
  3. Freight carriers.
  4. Passengers coming from routes between islands.
  5. Children under 6 years old.
  6. Aircraft and ship crews.
  7. People who prove that they have been outside the Balearic Islands for less than 72 hours.
  8. Travelers related to federated sports competitions who have to adhere to the specific protocols of the respective federations.

It is preferable that passengers complete the form through the web platform so that they can obtain the QR code to speed up queues and waiting times upon arrival.

More information here

Could I travel to Region of Murcia?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.

Can I travel to France (Lille, Toulouse, Marseille) from the Canaries?

From June 9, all travelers over 11 years old who arrive in France must provide the negative result of a PCR test or an antigen test carried out less than 72 hours before leaving the origin of the trip.

Before boarding the plane or during the flight, each passenger must fill out an affidavit certifying that they do not have symptoms or have been in contact with a positive case of Covid-19 in the last 14 days and that, if so, As required by the French authorities, you will undergo a PCR or antigen test upon arrival at the airport of entry into France.

The certificate can be downloaded from the website of the French Ministry of the Interior here.

Citizens of the European Union with a certificate proving that they have been vaccinated against COVID-19 can enter France without having to present a negative PCR test as required until now.

The proof of vaccination will only be valid when it proves that the vaccination schedule has been completed: 2 weeks must have elapsed since the 2nd dose in the case of vaccines that require two doses (Pfizer, Moderna, AstraZeneca); 4 weeks from injection for single-dose vaccines (Johnson & Johnson); 2 weeks from the injection in the case of people who had already become ill with COVID-19 (since, in this case, only one dose is necessary). In this context, only vaccines authorized by the EMA (Pfizer (Comirnaty), Moderna, AstraZeneca (Vaxzevria) and Johnson & Johnson (Janssen)) are accepted.

Can I travel from France (Lille, Toulouse, Marseille) to the Canaries?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

Can I travel to Italy (Torino, Venezia) from the Canaries?

According to the communication from the Italian Ministry of Health, people entering Italy from the countries listed in Annex C (including Spain) will be required to present a molecular or antigen test with a swab carried out within 48 hours. prior to entry into Italy (art. 7.2 and art.8.6). The 14-day quarantine will only be required of those who do not comply with the presentation of said evidence.

In addition, any person entering Italy for any period of time from foreign states or foreign territories mentioned in lists B, C, D and E (Spain is on list C) must fill in the passenger location form in format digital.

Once the form has been sent, the passenger will receive at the email address indicated during registration the dPLF in pdf format and QR code that must be shown directly from their mobile phone (in digital format) at the time of boarding the airport staff.

Access PLF digital here

National flights in Italy do not need dPLF.
More details in Salute.gov.it

More information:

 

Can I travel from Italy (Torino, Venezia) to the Canaries?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

 

PREVENTIVE HEALTH MEASURES

Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).

We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.

Cleanliness and hygiene

Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.

To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.

Essential services

We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.

 

This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.

Donations

The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.

 

MORE FLEXIBILITY FOR FLIGHT CHANGES

If my flight date has passed, do I lose my reservation? How do I request a change?
  • We will keep your reservation - you won't miss it even if the flight you want to change is already overdue. However, this applies to reservations with flight dates from 13/03 to 31/05 (inclusive). Reservations for flights before this date cannot be changed.

 

  • You can make your change exclusively at the agencies that issued your ticket as an AAVV, in our offices at the airport and using the telephone service, +34 922 327 700 or +34 928 327 700
Until when can I change the date of my reservation?

You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.

Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.

Are refunds possible for tickets that have been cancelled due to force majeure?

At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon. 

 

Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.  

On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.

What are the new conditions for changing my fare?

All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.

You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.

Applicable to flight reservations from 13 March to 31 May.

Is it necessary to contact Binter before my flight date to request the change?
  • You can manage the change of date at the point of sale that issued your ticket as a travel agency or when possible in our offices at the airport and using the telephone service,+34 922 327 700 or +34 928 327 700.

 

  • You will be able to make the change more smoothly as it is not compulsory to request the change before the flight date of your original reservation. Your reservation is stored in our system.
How do I know what kind of rate I have?
  • If the date of the flight has not yet passed, you can as about it on our Web
  • Whether or not the flight date has passed, you can check it in the purchase confirmation e-mail or at the point of sale where your ticket was issued.
How can I make the change?

Through our channels where you made the purchase:

  • Travel agencies.
  • Binter offices in airports (when possible).
  • In our call centre +34 922 327 700 or +34 928 327 700.
What is the relaxation of tariff conditions?

Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.

Requirements

  • Same route.
  • Subject to availability of the same original rate or payment of the difference from the initially purchased rate.
  • Flight reservations between 13/03/20 and 31/05/20.
  • To fly up to one year after the original reservation.

Two date changes (free).

On which routes can passengers benefit from the relaxation of fare conditions?

On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.

What advantages does this new policy offer customers?
  • Any customer can postpone his/her journey under the specified conditions.
  • In addition, there is a very long period to choose the new date so you can reschedule and make your trip to several months and even twice.
 

MORE FLEXIBILITY FOR CONDITIONS - BINTERMAS PROGRAMME

If my BinterMás points are past their expiry date, do I lose them?
  • Exceptionally, your points will be available until 30 September 2020 so you will have enough time to enjoy them.
  • In addition, for the most frequent customers - Gold and Silver levels - the deadline for using their points has been extended to 31 December 2020.
When making changes to tickets purchased with BinterMás points, what are the new conditions?
  • You can change the date of your reservation up to two times at no extra cost to enjoy your flight within 12 months from the original flight date.
  • These flexibility conditions apply to reservations made between 13 March and 31 May (inclusive), even if the flight date of your reservation has passed. Reservations for flights before this date cannot request the change.
How can I make the change?

Through our channels where you made the purchase:

  • Binter Vende offices in airports (when possible).
  • Telephone service: +34 922 327 700 or +34 928 327 700
Where can I check my points about to expire?
  • You can consult your points through the Web site in the "My balance" section or using the "BinterMás" section in the cell phone application.

  • If you need further information, please send us your request to the e-mail address clientes@bintermas.com.

 

Disclaimer

The information that we offer on this page is not binding and Binter is not responsible for the decisions that are taken based on the information provided. Binter has compiled the data from public and private sources in order to inform its clients. Given the variable nature of this information, we cannot guarantee that it is updated at all times, for this reason we recommend that our passengers inquire on the official pages of each Autonomous Community or competent National Authorities in relation to the applicable rules in each case before the start of your trip.