IMAGEN-04

INFORMATION ON THE CORONAVIRUS COVID-19

In Binter we have decided to go further and demonstrate our commitment to all our customers by making reservation changes for all our flights more flexible, which will allow you to decide without haste and more calmly if you want to postpone your trip to the time you prefer.

We are doing our best to ensure connectivity on the routes we operate with the maximum safety and cleanliness conditions, for which we have followed, all the guidelines of the competent authorities since the beginning of this situation, even increasing them with new reinforcement measures.

Below you will find more detailed information about our new preventive measures against COVID-19, improvements in the conditions of flight changes and other information of interest.

Frequently Asked Questions

 

REQUIREMENTS FOR FLYING 

What general measures do I have to comply with to be able to travel?
You should avoid going to the airport if you have symptoms compatible with COVID-19, or have been in close contact with people with this disease. Click here to access important information that you should take into account when planning your trip.
 
In addition, following the instructions given by the Ministry of Transport, Mobility and the Urban Agenda in accordance with BOE 384/2020, the use of surgical or superior protection masks that cover the nose and mouth is mandatory for all users of public air transport (valve masks are not permitted). An exception to this requirement may be made for people with respiratory problems or those who have a doctor's prescription and certify that they cannot wear a mask. In case of non-compliance by the passenger, it will not be possible to allow boarding.
 
In any case, the recommendations and obligations dictated by the competent health authorities must be respected during any trip.
What do I need to travel between the Canary Islands?

For journeys between the Canary Islands, no PDIA or COVID-19 certificates are required.

Current alert levels:

Island Level Alert Level
Tenerife semáforo verde 1
Gran Canaria semáforo verde 1
Fuerteventura image-png-Apr-29-2021-04-49-57-76-PM 2
Lanzarote image-png-Apr-29-2021-04-49-57-76-PM 2
La Palma semáforo verde 1
La Gomera semáforo verde 1
El Hierro semáforo verde 1
Must I wear a face mask before boarding the aircraft?

From Monday, May 4, 2020 it is mandatory. Following the indications given by the Ministry of Transport, Mobility and Urban Agenda according to BOE 384/2020, which establishes the mandatory use of surgical masks or superior protection that cover the nose and mouth for all users of public air transport. Therefore, we recommend that you bring your surgical or upper protection mask with you before going to the airport. People with respiratory problems or who certify by medical prescription that they cannot wear a mask can previously request the exception of wearing it. In case of non-compliance by the passenger, it will not be possible to allow boarding.

In addition, following the recommendations of the State Air Safety Agency, passengers wearing valve masks will not be allowed to board.

What requirements or controls must be met to fly to the Canary Islands from abroad?

All passengers arriving in Spain by air, including those arriving in transit to other countries, must complete a Health Control Form before departure and obtain their QR to present it at boarding and at health controls on arrival in Spain:

By air: via the website https://spth.gob.es It will open in a new window. or the Spain Travel Health -SpTH- application (Android, iOS).
Passengers must check whether their country of departure is on the list of countries/zones at risk in order to fill in the Health Control Form (FCS).

After completing the FCS, the system will send you a QR code that you will have to present both at the time of boarding and on arrival in Spain.

Passengers from third countries (at risk), who meet the requirements to enter Spain, may travel by presenting one of the following certificates, provided that they meet the same conditions as the EU Digital COVID Certificate:

a certificate of vaccination against COVID-19,
a diagnostic test with negative result (NAAT or RAT) performed within 72h(NAAT) / 48h(RAT) prior to arrival,
a certificate of recovery from COVID-19

What are the requirements for flying to Funchal (Madeira)?

Declares the contingency situation in the Autonomous Region of Madeira, under Regional Legislative Decree No 16/2009/M, of 30 June, approving the legal regime of the Civil Protection System of the Autonomous Region of Madeira, for public health reasons in order to contain the COVID-19 pandemic.

Validity: from 0:00 hours on 20 November 2021 until 23:59 hours on 15 December 2021.
15 December 2021.

If you travel to Madeira, it is important to know the local regulations in force in the field of prevention and containment of COVID-19:


 1. Epidemiological survey

All passengers are obliged to fill in the epidemiological survey of the Regional Health Authority, available on the madeirasafe.com digital platform, within 48 to 12 hours prior to boarding. The survey must be completed individually by each passenger, except for dependents up to 11 years of age (inclusive), whose registration must be included in the survey of one of the accompanying adults. When completing the survey, the passenger must provide an email address and, once registration is complete, receives an email notification with their access code to the madeirasafe.com platform. The passenger must then log in to their account, where they will find a QR Code to be presented upon arrival at Madeira airport. 
The test result, or any other document proving the passenger's health status in relation to COVID-19, can also be submitted on this platform in advance, so that it can be validated as soon as possible by the Madeira Health Authority.
 
2. Thermal triage

All passengers disembarking at the airports of the Autonomous Region of Madeira, without exception, are subject to temperature control.
 
3. Vaccination : COVID 19 Recovered Patients 

The following cases are exempted from submitting the rapid antigen test (TRAg) to COVID-19, or from having the test done upon arrival at the airports of the Autonomous Region of Madeira, free of charge:
 
- Passengers with medical document, issued within the last 90 days, attesting that the traveller is recovered from COVID-19 disease at the time of disembarkation in the territory of the Autonomous Region of Madeira;
 
- Passengers presenting a document certifying that they have been vaccinated against COVID-19, inoculated with vaccines from laboratories Astrazeneca, Pfizer, Moderna, Johnson & Johnson/Janssen, Sinovac/Instituto Buntantan, Instituto Gambaleya (Sputnik V) and Sinopharm (VeroCell), according to the recommended schedule and respecting the period of activation of the immune system foreseen in the Summary of Medicinal Characteristics (SMC) (14 days);
 
- Passengers with a medical document certifying that they were vaccinated with a single dose (in two-dose vaccination schedules), respecting the period of activation of the immune system foreseen in the MCR (14 days), in the case of patients recovered from SARS-CoV- 2 more than 90 days ago, or diagnosed with the infection after taking the first dose of the vaccine.
 
- Passengers with a Covid digital certificate from the European Union, in accordance with Resolution No. 1208/2021 (Portuguese version).
 
4. COVID-19 test

All passengers who, when disembarking at the airports of the Autonomous Region of Madeira, from any foreign territory, present a negative rapid antigen test (TRAg) to COVID-19, carried out within 48 hours prior to boarding, in laboratories certified by national or international authorities, may proceed to their destination. 
Passengers who have not undergone a COVID-19 rapid antigen test (TRAg) at origin shall do so on arrival at the airport and then proceed to their destination, and must ensure full compliance with the surveillance and self-reporting of symptoms and COVID-19 preventive measures until a negative test result is obtained.

In exceptional cases, where the passenger refuses to take the test on arrival, the passenger may choose to 1) serve voluntary isolation, if necessary compulsively, for a period of 10 days, at home or in the hotel where he/she is staying; if the stay is less than 10 days, the confinement shall be for the duration of the period of accommodation; or 2) return to their destination of origin, or any other destination outside the territory of the Autonomous Region of Madeira, complying, until the time of the flight, isolation at their home or in the hotel establishment where they are staying, in accordance with Resolution No. 1208/2021 (Portuguese version). 1208/2021 (Portuguese version).
In such cases, travellers shall be responsible for accommodation costs.
 
4.1 Children

Children are required to undergo a COVID-19 rapid antigen test (TRAg) during childhood and pre-adolescence: 

- Children from the age of 12 years and older, subject to the prior opinion of the Health Authorities;
- Children with suspected COVID-19 disease;
- Children whose relatives or accompanying persons are suspected cases;
- Other situations validated by the Health Authorities.

4.2 Second test

All travellers residing in the territory of the Autonomous Region of Madeira, as well as Madeiran emigrants, their families, and university students, or students in Mobility Programmes, disembarking at the airports of Madeira and Porto Santo, on flights coming from any territory outside the Autonomous Region of Madeira, are obliged to perform the second rapid antigen test (TRAg) to COVID-19, between the fifth and seventh day after the first test, are obliged to take the second COVID-19 rapid antigen test (TRAg) between the fifth and seventh day after the first test, and must ensure, between disembarkation and the second test, full surveillance and self-reporting of symptoms and COVID-19 prevention measures until the second test result is negative.

Non-resident travellers/tourists travelling to the Autonomous Region of Madeira for leisure/tourism purposes are exempted from this procedure.
 
Note: Resident travellers who do not possess the EU Covid Digital Certificate, or a document proving that they have been vaccinated against COVID-19, are advised to contact the COVID-19 Vaccination Centres in their area of residence.

All passengers, Portuguese or foreign, with trips scheduled for Madeira, can take COVID-19 PCR (Polymerase Chain Reaction) tests, free of charge, in several cities in the country. Currently, there are 67 sample collection centres for testing.
Self-tests are not accepted for entry into Madeira in any case.


5. Monitoring

All passengers will be monitored by phone or through the Madeira Safe To Discover application, by the Regional Health Authority, which is voluntary but recommended for use.
 
6. Movement between Madeira and Porto Santo Islands

It should be noted that the circulation between the islands of Madeira and Porto Santo is currently subject to control, given the epidemiological evolution, so passengers disembarking at the airport of Porto Santo, on a flight from Madeira airport, or vice versa, must present a rapid antigen test (TRAg), unless they have a PCR test for SARS-CoV-2, with negative result, performed 7 days before boarding, respectively, or vaccinated and/or recovered passengers.
 
On the other hand, passengers embarking at the Port of Funchal to the island of Porto Santo, or vice versa, must present a TRAg for SARS-CoV-2, with negative result, performed within 48 hours prior to embarkation, unless they have a PCR test for SARS-CoV-2, with negative result, performed 7 days prior to embarkation, respectively.

The rapid antigen test (TRAg) for SARS-CoV-2 can be done in pharmacies, laboratories, clinics and posts adhering to the mass testing campaign of the Regional Government, at no cost to travellers, at no cost to the traveller, and by appointment, in accordance with Resolution No. 1208/2021 (Portuguese version).

Exceptions to the presentation of tests:

(a) Children up to the age of eleven years;


b) Travellers who present a medical document, issued within the last 90 days, certifying that they have recovered from COVID-19, or a document certifying that they have been vaccinated against the disease, or a document certifying that they have been vaccinated against COVID-19, or, including a person recovered from COVID. -19, within 90 days, vaccinated with a single dose.
 
 Recommend that all travellers disembarking in the archipelago of Madeira and those travelling between islands (Madeira and Porto Santo), whether by air or sea, register on the website www.madeirasafe.com. 
 
7. Positive result
In case the passenger tests positive for the presence of the SARS-Cov-2 virus, he/she shall be confined, if necessary compulsorily, for a period of 10 days, in a health facility, at home or in a hotel establishment, as decided by the competent health authorities.


Could I travel to Porto Santo?

From 21 June, passengers disembarking at Porto Santo airport, on a flight departing from Madeira airport, or vice versa, must present a TRAg (rapid antigen test) for SARS-CoV-2, with negative result, performed within 48 hours prior to disembarkation. On the other hand, passengers embarking from the Port of Funchal to Porto Santo Island, or vice versa, must present a TRAg (rapid antigen test) for SARS-CoV-2, with negative result, performed within 48 hours prior to embarkation.

TRAg (rapid antigen test) for SARS-CoV-2, can be performed in pharmacies, laboratories, clinics and posts adhering to the mass testing campaign of the Regional Government, free of charge to travellers, in accordance with Resolution No. 560/2021 (Portuguese version).

Exceptions:

a) Children up to the age of eleven;
b) Travellers residing on the island of Porto Santo returning from Funchal within seven days, as they will be tested for PCR on the fifth day after disembarkation, in order to ensure prophylactic isolation at home;
c) Travellers presenting a medical document, issued within the last 90 days, certifying that they have recovered from COVID-19, or a document certifying that they have been vaccinated against the disease.

What are the requirements to travel to Nouakchott (Mauritania)?

For all passengers, as part of the health surveillance and control work being carried out in Mauritania to prevent the entry of infectious diseases, it will be compulsory with the hygienic measures to complete the public health form (PLC). You must fill it in during the flight and have it available on arrival to hand it over to the health authorities located in the arrivals hall of the Nouakchott airport terminal.
If you wish, you can download here before your flight the public health form to locate passengers. ES | EN | FR | AR

In addition, a PCR or rapid antigen test certificate with a negative result for SARS-CoV-2 carried out within 5 days prior to the flight and issued by a certified laboratory must be presented at check-in.

Passengers arriving without RT-PCR-COVID19 or antigen test performed within 5 days prior to departure will be returned to origin.

There are temperature controls at the airport. In case of fever, passengers will undergo a new rapid antigen test and the local protocol will be applied in the event of a positive test.

Passengers coming from countries with strains (UK, Brazil, South Africa or INDIA) must:

- Be confined on arrival in Mauritania and do so by their own means, at their own expense, for a period of 10 days.
- Undergo an RT-PCR test: if it is negative, they will be exempted from being confined to their homes. If positive, the local protocol for these cases would be applied, and repeat PCR tests would have to be carried out until the result is negative. In case of a negative result, the confinement would be repeated for additional 7-day extension periods.

It is also regulated that for the repatriation of Mauritanian HUMs, in addition to the usual documentation required for this type of transport of deceased persons, a certificate from the country of origin should be requested, in relation to the Covid status of the HUM being transported.

What requirements are there to travel from Nouakchott (Mauritania) to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements to travel to Dakar (Senegal)?

Information Note 015133 MASS/DGS/SP- 16.11.2021
 
Senegal amends the entry requirements as follows:
 
For passengers of Senegalese nationality entering Senegal and any other national of a country that has accepted the Senegalese vaccination certificate, they are authorised to present to the border control service a vaccination certificate with QR or an RTP-PCR test confirming their identity.
 
Passengers must complete and present on arrival a PLC form containing a series of data enabling the traveller to be quickly located. This can be downloaded via the following link: https://www.dakaraeroport.com/formulaire-de-localisation-de-passager-pour-la-santepublique/
 
For all other travellers, the provisions prior to this information note remain unchanged, in particular the obligation to present a NEGATIVE RTP-PCR test dated less than five days.
 
These requirements are as follows:


1. Present a negative RT-PCR test for COVID-19, carried out in the country of origin of the journey by an approved laboratory in that country, NO MORE THAN 5 DAYS BEFORE THE DATE OF THE FLIGHT or present the vaccination certificate ISSUED BY AN OFFICIAL AGENCY having received the full vaccination schedule 14 days before the flight. Only vaccines accepted by the WHO are accepted:
 
 Pfizer/BioNtech
 Astra Zeneca-SKBio 
Serum Institute of India 
Astra Zeneca EU 
Janssen Moderna 
Sinopharm 
 
It is not possible to do the RT-PCR test on arrival at Dakar airport and the traveller who does not present it will be sent back to his/her country of origin. This test is compulsory from the age of 2 years.
 
2. Complete and present on arrival a PLC form with a series of data that will allow the rapid location of the traveller. This can be downloaded via the following link: https://www.dakaraeroport.com/formulaire-de-localisation-de-passager-pour-la-santepublique/
 
Website:
Effective date: From 27.11.2021

What requirements are there to travel from Dakar (Senegal) to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements to travel to Agadir?

Flights to Morocco are suspended from Monday, November 29 at 11:59 p.m. until Monday, December 13, inclusive.

 

 

Implementing Circular for Morocco, effective 18.11.2021.

For travellers coming from a "A" list country, including Spain, travellers coming from these countries may enter Moroccan territory if they have:

A completed and signed passenger health form, including the passenger's address and two telephone numbers enabling them to be contacted, if necessary, during the 10 days following their arrival on national territory; (to be downloaded online before boarding, it will also be distributed on board the aircraft.

A certificate attesting that the person is fully vaccinated against SARS-CoV-2 - two weeks after the administration of the 2nd or single dose of vaccine.

In the case of unvaccinated or incompletely vaccinated persons, passengers may travel if they have a negative PCR test at the time of boarding less than 72 hours (time between sampling and boarding).

Which vaccines does Morocco accept?

- AstraZeneca-SK Bio
- Sinopharm
- Sputnik
- Pfizer/BioNTech
- Janssen (Johnson & Johnson)
- Covishield (Indian Institute)
- Moderna
- Sinovac

For travellers arriving from a country on list "B": Passengers arriving from countries on this list may enter Moroccan territory if they have:

A passenger health form, completed and signed, including the passenger's address and two telephone numbers enabling them to be contacted, if necessary, during the 10 days following their arrival on national territory;(to be downloaded online before boarding, it will also be distributed on board the aircraft).

A certificate attesting that the person is fully vaccinated against SARS-CoV-2 - two weeks after the administration of the 2nd or single dose of vaccine;

A negative PCR test not more than 48 hours after boarding (time between sampling and boarding).

On arrival in Morocco, passengers will be subjected to:

  • A systematic double temperature check.
  • A random check by rapid antigenic test;


    In case of a positive rapid antigen test:


    Moroccans and foreigners residing in Morocco who test positive on arrival in Morocco will be treated by a health structure, with confinement for 10 days according to the health protocol in force;

    Any other passenger who tests positive on arrival in Morocco will not be allowed to enter the national territory and will have to return immediately to the country of origin at the full cost of the airline company.


    Children under 6 years of age are exempt from the PCR test, regardless of their origin.


What requirements are there to travel from Agadir to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 72 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

What are the requirements to travel to Laayoune?

Flights to Morocco are suspended from Monday, November 29 at 11:59 p.m. until Monday, December 13, inclusive.

 

Implementing Circular for Morocco, effective 18.11.2021.

For travellers coming from a "A" list country, including Spain, travellers coming from these countries may enter Moroccan territory if they have:

A completed and signed passenger health form, including the passenger's address and two telephone numbers enabling them to be contacted, if necessary, during the 10 days following their arrival on national territory; (to be downloaded online before boarding, it will also be distributed on board the aircraft.

A certificate attesting that the person is fully vaccinated against SARS-CoV-2 - two weeks after the administration of the 2nd or single dose of vaccine.

In the case of unvaccinated or incompletely vaccinated persons, passengers may travel if they have a negative PCR test at the time of boarding less than 72 hours (time between sampling and boarding).

Which vaccines does Morocco accept?

- AstraZeneca-SK Bio
- Sinopharm
- Sputnik
- Pfizer/BioNTech
- Janssen (Johnson & Johnson)
- Covishield (Indian Institute)
- Moderna
- Sinovac

For travellers arriving from a country on list "B": Passengers arriving from countries on this list may enter Moroccan territory if they have:

A passenger health form, completed and signed, including the passenger's address and two telephone numbers enabling them to be contacted, if necessary, during the 10 days following their arrival on national territory;(to be downloaded online before boarding, it will also be distributed on board the aircraft).

A certificate attesting that the person is fully vaccinated against SARS-CoV-2 - two weeks after the administration of the 2nd or single dose of vaccine;

A negative PCR test not more than 48 hours after boarding (time between sampling and boarding).

On arrival in Morocco, passengers will be subjected to:

  • A systematic double temperature check.
  • A random check by rapid antigenic test;


    In case of a positive rapid antigen test:


    Moroccans and foreigners residing in Morocco who test positive on arrival in Morocco will be treated by a health structure, with confinement for 10 days according to the health protocol in force;

    Any other passenger who tests positive on arrival in Morocco will not be allowed to enter the national territory and will have to return immediately to the country of origin at the full cost of the airline company.


    Children under 6 years of age are exempt from the PCR test, regardless of their origin.
What requirements are there to travel from Laayoune to the Canary Islands?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 72 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

Are the airports in the Canary Islands operating normally?

Entry to the terminal is restricted to passengers who will be flying.

We recommend heading to airports well in advance, following Aena's directions, no earlier than 90 minutes before the flight.

In view of the decline in activity and the needs of the health emergency, Aena is adapting its facilities and service until normal traffic conditions are restored.

At some of the Canary Islands' airports, Aena will gradually be able to rearrange the infrastructure and adapt opening and closing times as well as the various facilities such as car parks and check-in areas.

Further information on Aena's airports here

Could I travel to Zaragoza (Aragón)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Aragon.

Could I travel to Pamplona (Navarra)?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Navarra.

Could I travel to Asturias?

Before making your trip, consult here the applicable regulations in force at any time that may be required by the Autonomous Community of Asturias.

Could I travel to Vitoria (Basque Country)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of the Basque Country.

 

Could I travel to Jerez de la Frontera (Andalusia)?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Andalusia.

Could I travel to Murcia?

Before making your trip, check here the applicable regulations in force at all times that may be required by the Autonomous Community of Murcia.

Could I travel to Santander (Cantabria)?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Cantabria.

Could I travel to Vigo (Galicia)?

Before making your trip, check here the applicable regulations that may be required by the Autonomous Community of Galicia.
You can also consult here the latest regulations and measures in force of the Xunta de Galicia.

Current restrictions
· Entrances and exits of Galicia for a justified cause according to Royal Decree 926/2020, of October 25.
· Limitation of movements in some municipalities or groups of municipalities. (Vigo continues with the same limitations with the group of neighboring municipalities).
· Records in SERGAS of those from areas with a higher incidence than Galicia

(The Canary Islands are not the area of greatest incidence according to the resolution of January 5).

Could I travel to Palma de Mallorca (Balearic Islands)?

Current applicable regulations:

Conditions Applicable Validity and documents
  Mobility restriction No 11th April 2021
   Entry requirements yes Sanitary control form
  Test with negative result Yes

PCR by SARS-CoV-2 with negative result or TMA carried out in the 72 hours prior to arrival in Palma de Mallorca

Last Update 14.03.2021

Decree 22/2021, of March 2, of the president of the Balearic Islands, by which the previous one is modified, establishes limitations on the entry into the Balearic Islands of people from the rest of the autonomous communities and the cities of Ceuta and Melilla, as a result of the declaration of the state of alarm and to face the health emergency situation caused by COVID-19.

According to these new regulations, autonomous communities of risk will be considered those whose IA14> 100 and the temporary measure of an extraordinary nature is adopted to restrict the entry into the territory of the autonomous community of the Balearic Islands to people from the autonomous communities and cities with an incidence and transmission rate of the virus greater than 100 per 100,000 inhabitants, with the exceptions already established for those travelers who wish to access the territory of the Balearic Islands and who comply with documentary checks to accredit the reason for the displacement and a documentary health check, which will have to have a PCR for SARS-CoV-2 with a negative result, or a TMA (short for transcription-mediated amplification), carried out within 72 hours prior to arrival at any of the Balearic Islands.


Thus, by establishing a more restrictive criterion, starting tomorrow, a PCR for SARS-CoV-2 with a negative result will be required, or a TMA from the following autonomous communities:

restricciones mallorca 18 mar

Except the following persons from the obligations established in the previous sections:

  1. People from a Spanish territory with a cumulative incidence of COVID-19 at 14 days less than 100 cases per 100,000 inhabitants.
  2. Passengers in transit at a port or airport in the Balearic Islands with their final destination in another country or elsewhere in Spanish territory.
  3. Freight carriers.
  4. Passengers coming from routes between islands.
  5. Children under 6 years old.
  6. Aircraft and ship crews.
  7. People who prove that they have been outside the Balearic Islands for less than 72 hours.
  8. Travelers related to federated sports competitions who have to adhere to the specific protocols of the respective federations.

It is preferable that passengers complete the form through the web platform so that they can obtain the QR code to speed up queues and waiting times upon arrival.

More information here

Could I travel to Region of Murcia?

Before making your trip, check here the applicable regulations in force at any time that may be required by the Autonomous Community of Region of Murcia.

Can I travel to France (Lille, Toulouse, Marseille) from the Canaries?

Requirements for entering France:

All travellers over 12 years of age from Spain entering France by any route must prove, by means of:

1- The European digital certificate, or paper certificate, one of the following circumstances:

a- Having received a full course of vaccination against COVID-19 from any of the vaccines approved by the European Medicines Agency-EMA: Pfizer/Comirnaty, Moderna, AstraZeneca/Vaxzevria/Covishield, and Janssen.

b- For persons vaccinated with Pfizer/Comirnaty, Moderna, or AstraZeneca/Vaxzevria/Covishield, the regimen will be considered complete if the second dose has been received at least 7 days prior to travel, and for persons vaccinated with Janssen -monodose- 28 days prior to travel.
 
c- In the case of persons who have received the required doses of a vaccine approved by the World Health Organisation but NOT by the EMA (Sinopharm and Sinovac vaccines), the vaccination schedule will be considered complete 7 days after having received an additional dose of an mRNA vaccine recognised by the EMA.

d- When doses of vaccines not recognised by either the WHO or the EMA have been received, the vaccination schedule will not be considered complete until two doses of an mRNA vaccine have been received.


2- To have had a PCR or antigen test within 72 hours prior to travel with negative results.

3- To have passed the COVID-19 in the last 6 months.

Failure to accredit one of these situations may result in boarding being denied.

Additionally, before boarding the plane or during the flight, a sworn statement must be completed certifying that you have no symptoms and have not been in contact with a positive case of COVID-19 in the last 14 days and that, if required by the French authorities, you will undergo a test on arrival at the airport of entry into France. 

The model form will be provided by the airline. Passengers can also download the form online at this LINK
 
All COVID-19 regulations are subject to change very quickly, so it is advisable to consult these travel recommendations - which are updated regularly - in the days immediately prior to departure.


For up-to-date information on the coronavirus situation in France:

French government website

Can I travel from France (Lille, Toulouse, Marseille) to the Canaries?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  • Lille is part of the region Hauts-de-France - RISK (from 26.7.2021).
  • Marseille is part of the Provence-Alpes-Côte d'Azur region. - RISK (as from 19.7.2021)
  • Toulouse: is part of the Occitania region. - RISK (from 19.7.2021)
  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

Can I travel to Italy (Torino, Venezia) from the Canaries?

All travellers entering Italy from any foreign location must complete the EU Passenger Digital Tracing Form.

Children under the age of 6 are exempt from the pre-departure screening requirements. They are also exempt from self-isolation if the parent travelling with them holds an "EU Digital COVID-19 Certificate" (EUDCC) with proof of full vaccination or recovery.

Children aged 6 years and older must present proof prior to departure. They are exempt from self-isolation if the parent travelling with them holds an EUDCC with proof of full vaccination or catch-up.

Note: different conditions apply to travellers who have stayed in or transited through a List E country in the 14 days prior to entry into Italy.

These rules are valid until 15 December 2021.

Entering this country with the EU Digital COVID certificate

Holders of EU Digital Covid Certificates (EUDCC) can enter Italy without being subject to further restrictions (testing or quarantine), if their certificate contains one of the following:

Proof that they are fully vaccinated (have received the second dose, or a single dose for the Janssen/Johnson&Johnson vaccine).
Accepted vaccines: Comirnaty by Pfizer BioNtech, Moderna, Vaxzevria (AstraZeneca), Janssen/Johnson&Johnson.
COVID-19 recovery test.
Validity: 180 days from the first positive swab.
Negative result of a COVID-19 test performed prior to entry into Italy.
PCR (molecular) and rapid antigen tests are accepted.

Entering this country without an EU COVID Digital certificate or with a certificate not complying with national requirements.

Travellers who do not hold an "EU Digital COVID-19 EU certificate" (EUDCC) that meets the conditions listed above and who cannot present equivalent certificates must:

Self-isolate for 5 days, at the address indicated on the Passenger Locator Form;
Undergo an antigen or molecular test at the end of the self-isolation period.


More information:
COVID-19 - Travellers
Salute.gov.it
Esteri.it: Italian nationals returning to Italy and foreigners in Italy
Viaggiare Sicuri
Passengers Locator Form
Useful regional contacts


Can I travel from Italy (Torino, Venezia) to the Canaries?

HEALTH REQUIREMENTS FOR ENTRY INTO SPAIN FROM JUNE 7

  • Health control form.

All passengers arriving in Spain, including those who come in transit to other countries, must complete a health control form before departure through the website www.spth.gob.es or the Spain Travel Health application -SpTH (Android iOS)

Children under 12 years of age should be exempted from the requirement to undergo a travel-related test for SARS-CoV-2 infection. However, they must be in possession of the QR code obtained after completing the health control form through SpTH.

After completing the SpTH health control form, an individualized QR code will be generated that the traveler must present before boarding, as well as at the health controls at the point of entry in Spain.

  • Health controls.

All passengers arriving in Spain as their final destination must undergo a health check upon arrival at the first point of entry. This control will include, at least, the temperature measurement, a documentary control and a visual control on the state of the passenger.

As a general rule, passengers who arrive in Spain in transit to another country, will be exempt from carrying out the health control in the process of changing the international means of transport. However, when the flow of these passengers at the airport goes through a health check, it can be verified that they have the specific QR code for passengers in transit generated by SpTH with the name TRANSIT.

  • Temperature control.

Passengers arriving in Spain must undergo a temperature control, which will be carried out routinely in order to identify travelers with a fever. A temperature equal to or greater than 37.5 ° C is established as the detection limit.
The temperature should be taken using non-contact thermometers or thermal imaging cameras. Personal data and images captured by thermal imaging cameras will not be stored, and the passenger's privacy must be guaranteed at all times.

  • Documentary control.

The documentary control will be carried out in accordance with the information provided by the passengers as a responsible declaration in the health control form through SpTH, from which the necessary actions may be derived, where appropriate, and that are described later.

In the event of coming from a country or risk zone, the passenger must provide the information and documentation that proves compliance with the entry requirements contemplated in the fifth section.

Risk countries and entry requirements. Certifications.

Passengers from countries or areas considered at risk will be required to certify one of the following health requirements:

  • Venice: is part of the Veneto Region - - RISK (as from 26.7.2021)
  • Turin: is part of the Region Piemonte - NO RISK
  1. Certificate confirming that the holder has received a vaccine against COVID-19 (vaccination certificate).
  2. Certificate that indicates the result of a Diagnostic Test for Active COVID-19 Infection that the holder has performed (diagnostic certificate).
    The negative PCR test or similar (NAAT type), or negative antigen test of those included in the common list of the European Commission, issued within 48 hours prior to arrival in Spain, is accepted.
  3. Certificate confirming that the holder has recovered from COVID-19 (recovery certificate).

The certificates must be written in Spanish, English, French or German. If it is not possible to obtain it in these languages, the supporting document must be accompanied by a translation into Spanish carried out by an official body.

At the time of filling in the health control form through SpTH, passengers who do not provide an EU COVID Digital Certificate, contemplated in the ninth section of this resolution, must enter the data of the certificate contemplated in the sixth sections, seventh and eighth. After the correct validation of the information, SpTH will generate a QR code with the name DOCUMENTAL CONTROL.

As a prerequisite for boarding, passengers must show the staff of the transport company the QR code generated by SpTH and, if identified as DOCUMENTARY CONTROL, the certificate they are in possession of. The companies will limit themselves to verifying that the traveler presents said certificate, verifying that it corresponds to her identity, without in any case being able to access the health information contained therein. The presentation of the certificate may also be required in the health control upon arrival in Spain.

Passengers from countries or areas not included in the list of risk countries will not be required to certify the health requirements. However, they must complete the health control form through SpTH and will obtain a QR code with the name FAST CONTROL, which will allow the health control processes on arrival to be carried out in a more agile way.

Validity: from June 7 and until the Government declares the end of the health crisis situation caused by COVID-19, in accordance with the provisions of article 2.3 of Law 2/2021, of March 29, of urgent prevention, containment and coordination measures to face the health crisis caused by COVID-19.

 

PREVENTIVE HEALTH MEASURES

Since the beginning of the health crisis caused by COVID-19, we have reinforced all our protocols and procedures to ensure the safety of passengers, strictly implementing all the guidelines set by the authorities and the European Aviation Safety Agency (AESA).

We continue to implement measures to ensure travel safety and allow passengers to make flight-related arrangements in the most comfortable way. You can consult all the detailed information here.

Cleanliness and hygiene

Aircraft cleaning has been reinforced to ensure thorough cleaning of the fleet, using new and more efficient products tested according to the European viricidal efficiency standard, EN14476. In addition, reinforcements continue to be made such as the inclusion in the cleaning routines of a new cycle at 6:30 am in which the aircraft will be disinfected again on the day they are to operate, thus reinforcing the cycle that is currently carried out every night when the aircraft stop flying until the following day.

To contribute more effectively to the fight against the virus, specific hydro-alcoholic wipes against COVID-19 are being distributed to all passengers when they board the aircraft. These are also made available to passengers who may require them during their flight or if they have to use the lavatories.

Essential services

We are working to maintain connectivity between the islands, operating with maximum guarantees of safety.

 

This also guarantees the transport of medical personnel, passengers who must travel for medical and professional reasons for services considered essential. Also the transfer of goods of vital importance, such as clinical analyses, coronavirus detection tests, medicines and other medical equipment as well as blood to supply the islands' hospitals.

Donations

The airline collaborates as much as possible with Canary Islands society in the fight against this pandemic with measures such as the manufacture of protective materials that were difficult to obtain or the delivery of blankets, pillows, games and chocolate bars to the authorities for distribution in health and social-health centres.

 

MORE FLEXIBILITY FOR FLIGHT CHANGES

If my flight date has passed, do I lose my reservation? How do I request a change?
  • We will keep your reservation - you won't miss it even if the flight you want to change is already overdue. However, this applies to reservations with flight dates from 13/03 to 31/05 (inclusive). Reservations for flights before this date cannot be changed.

 

  • You can make your change exclusively at the agencies that issued your ticket as an AAVV, in our offices at the airport and using the telephone service, +34 922 327 700 or +34 928 327 700
Until when can I change the date of my reservation?

You can change the date of your reservation up to two times, to enjoy your flight before 12 months from the date of your first reservation. That is, you have up to one year to make two date changes, always flying within 12 months of the date of your original flight.

Remember that the flexible conditions are applicable for reservations from 13 March to 31 May, even if the flight date of your reservation has passed.

Are refunds possible for tickets that have been cancelled due to force majeure?

At present, in view of the worsening global pandemic situation declared by the WHO, together with the extension of the state of emergency decreed by the government, this has forced us to restrict practically 100% of flights. For this reason, and because of the dramatic consequences that this unfortunate situation is having on all of us, we are obliged to temporarily change our policy on changes and refunds. We hope to return to normal soon. 

 

Because of the above, unfortunately requests for refunds cannot be dealt with immediately but we will contact you as soon as we can return to normal operation and a refund is possible. We thank you for your understanding and apologise for any inconvenience this may have caused.  

On the other hand, we offer great flexibility to change, free of charge, tickets with flight dates up to 31 May, to the most convenient date up to two times and when you want to until 31 May 2021. Find out how to do this in this section of frequently-asked questions.

What are the new conditions for changing my fare?

All our rates will allow you to make up to two changes without penalty at the same fare if there is availability or at higher rates by paying only the relevant price difference.

You can also think about it more calmly. You have one year from the original reservation date to think about and change the new flight date.

Applicable to flight reservations from 13 March to 31 May.

Is it necessary to contact Binter before my flight date to request the change?
  • You can manage the change of date at the point of sale that issued your ticket as a travel agency or when possible in our offices at the airport and using the telephone service,+34 922 327 700 or +34 928 327 700.

 

  • You will be able to make the change more smoothly as it is not compulsory to request the change before the flight date of your original reservation. Your reservation is stored in our system.
How do I know what kind of rate I have?
  • If the date of the flight has not yet passed, you can as about it on our Web
  • Whether or not the flight date has passed, you can check it in the purchase confirmation e-mail or at the point of sale where your ticket was issued.
How can I make the change?

Through our channels where you made the purchase:

  • Travel agencies.
  • Binter offices in airports (when possible).
  • In our call centre +34 922 327 700 or +34 928 327 700.
What is the relaxation of tariff conditions?

Customers can rebook a new date without any rebooking fees regardless of the condition of the originally purchased reservation rate.

Requirements

  • Same route.
  • Subject to availability of the same original rate or payment of the difference from the initially purchased rate.
  • Flight reservations between 13/03/20 and 31/05/20.
  • To fly up to one year after the original reservation.

Two date changes (free).

On which routes can passengers benefit from the relaxation of fare conditions?

On all routes operated by Binter between 13/03 and 31/05 and from/to and between the Canary Islands.

What advantages does this new policy offer customers?
  • Any customer can postpone his/her journey under the specified conditions.
  • In addition, there is a very long period to choose the new date so you can reschedule and make your trip to several months and even twice.
 

MORE FLEXIBILITY FOR CONDITIONS - BINTERMAS PROGRAMME

If my BinterMás points are past their expiry date, do I lose them?
  • Exceptionally, your points will be available until 30 September 2020 so you will have enough time to enjoy them.
  • In addition, for the most frequent customers - Gold and Silver levels - the deadline for using their points has been extended to 31 December 2020.
When making changes to tickets purchased with BinterMás points, what are the new conditions?
  • You can change the date of your reservation up to two times at no extra cost to enjoy your flight within 12 months from the original flight date.
  • These flexibility conditions apply to reservations made between 13 March and 31 May (inclusive), even if the flight date of your reservation has passed. Reservations for flights before this date cannot request the change.
How can I make the change?

Through our channels where you made the purchase:

  • Binter Vende offices in airports (when possible).
  • Telephone service: +34 922 327 700 or +34 928 327 700
Where can I check my points about to expire?
  • You can consult your points through the Web site in the "My balance" section or using the "BinterMás" section in the cell phone application.

  • If you need further information, please send us your request to the e-mail address clientes@bintermas.com.

 

Disclaimer

The information that we offer on this page is not binding and Binter is not responsible for the decisions that are taken based on the information provided. Binter has compiled the data from public and private sources in order to inform its clients. Given the variable nature of this information, we cannot guarantee that it is updated at all times, for this reason we recommend that our passengers inquire on the official pages of each Autonomous Community or competent National Authorities in relation to the applicable rules in each case before the start of your trip.