We are aware that the news of recent days on the developments of the health crisis caused by the COVID-19 has created uncertainty and disquiet among the different sectors of the population.

For Binter, the well-being of our customers and our employees is a priority. That is why, we are doing our best to ensure connectivity on the routes we operate in the safest conditions. Therefore, since the beginning of the crisis we have followed all the guidelines of the health and aviation authorities to minimize any risk.

In addition, we have decided to go one step further and demonstrate our commitment to all our customers by giving them the flexibility to change the reservations on our flights. This will allow our customer to postpone their trip to another time.

Frequently Asked Questions



What does Flexibility of Fare Conditions mean?

For flights that have already been purchased:

Customers can select a new travel date, at no extra cost for rebooking, regardless of the fare conditions of the original reservation.


  • Same route
  • Subject to availability of the same original fare or to the payment of the difference in price from the originally purchased fare.
  • Flight bookings between 12/03/2020 and 31/03/2020 (both inclusive).
  • Rebooking must be made before the date of the original flight.
  • The new flight must be scheduled no later than 31/12/2020.
  • 1 free change of date.


For new bookings:

For new bookings made for flights scheduled no later than 31 May 2020, the same conditions described above shall apply.

On which routes can passengers benefit from this Flexibility of Fare Conditions?

On all the routes operated by Binter from, and to, and between the Canary Islands.

What are the benefits of this new policy for our customers?
  • All our customers can postpone their trip under the specified conditions.
  • In addition, the period of time to select the new date is very long, so that you can reschedule your trip and travel during the following months.
How can I change my reservation?

Through any of our sales channels you used to make your purchase:

Travel agencies, our Binter offices at the different airports and through our call centre:  902 391 392 - (922) or (928) 327 700