We are aware that the news of recent days on the developments of the health crisis caused by the COVID-19 has created uncertainty and disquiet among the different sectors of the population.
For Binter, the well-being of our customers and our employees is a priority. That is why, we are doing our best to ensure connectivity on the routes we operate in the safest conditions. Therefore, since the beginning of the crisis we have followed all the guidelines of the health and aviation authorities to minimize any risk.
In addition, we have decided to go one step further and demonstrate our commitment to all our customers by giving them the flexibility to change the reservations on our flights. This will allow our customer to postpone their trip to another time.
For flights that have already been purchased:
Customers can select a new travel date, at no extra cost for rebooking, regardless of the fare conditions of the original reservation.
For new bookings:
For new bookings made for flights scheduled no later than 31 May 2020, the same conditions described above shall apply.
On all the routes operated by Binter from, and to, and between the Canary Islands.
Through any of our sales channels you used to make your purchase:
Travel agencies, our Binter offices at the different airports and through our call centre: 902 391 392 - (922) or (928) 327 700