In order to minimize the inconvenience caused by cancellations related to COVID-19 health crisis adjustments, please find below our new beneficial options for you to continue with your travel plans.
We have further improved our conditions and our flexibilization policy for reservations.
If you wish, you can benefit from changing your date and/or destination (round trip) to one that suits you best, at your own pace and without penalties.
You can change dates with no extra cost by maintaining your same rate or at the lowest available higher rate, regardless of the terms of your original rate. If you wish to change your destination, a new reservation can be made provided that the amount is equal to or higher than the original reservation; if the amount is higher, the corresponding price difference will be charged.
You do not need to worry about making a quick decision as we will keep this option open until you are ready to choose your new travel plan. Additionally, if you decide on this alternative, you can benefit from the following exclusive advantages.
In order to manage your reservation, you can proceed as follows:
For an easier and faster management, we recommend:
Additionally, you can also:
If your reservation has been purchased on our website, telephone service or Binter Vende (Binter sales offices), and you wish to get a refund, you need to complete your refund request via the following link: form. If you have made your reservation through a travel agency, you must make your request directly with them.
Your request for refund will be processed as soon as possible in order to refund you with the correspondent amount and provide you with a quality service. We thank you for your understanding in these exceptional circumstances.
The beneficiary will receive a bonus in his/her BinterMás account equivalent to the points that correspond to one trip of the original reservation.
You can check the bonus table here.
The beneficiary will receive the bonus in his/her account 7 days after using the original ticket or the new linked ticket.
The beneficiary may use the bonus points in accordance with the general conditions of the programme and the current offer of products and services provided by Binter and its associated companies within up to 3 years from the date you receive the bonus.
BinterMás bonus points is limited to programme holders with a reservation which had been affected by a cancellation due to COVID-19 health crisis adjustments with flight dates between March and October 2020 and who have decided to change the date or route on this reservation.
The bonus is strictly personal and non-transferable to other BinterMás holders, whether or not they were included in the same reservation.
Equivalent routes operated by Binter for complimentary tickets:
|Origen o Destino||Bonificación B+|
|Inter-island flights - Canarias y Madeira - Porto Santo||1.500|
|Canary Islands - El Aaiún||1.600|
|Canary Islands - Dakhla||3.000|
|Canary Islands - Funchal||3.400|
|Canary Islands - Agadir||4.000|
|Canary Islands - Nouadhibou||5.000|
|Canary Islands - Marrakech||5.200|
|Canary Islands - Casablanca||6.000|
|Canary Islands -Nouakchott||6.900|
|Canary Islands - Lisbon||8.300|
|Canary Islands - Punta Delgada||9.000|
|Canary Islands - Sal||9.000|
|Canary Islands - Dakar||9.300|
|Canary Islands - São Vicente||9.700|
|Canary Islands - Praia||10.000|
|Canary Islands - Banjul||10.000|
|Canary Islands - Murcia||10.000|
|Canary Islands - Vigo||11.000|
|Canary Islands - Majorca||13.000|
|Canary Islands - Pamplona||13.000|
|Canary Islands - Zaragoza||13.000|
|Canary Islands - Santander||13.000|
|Canary Islands - Vitoria||13.000|