In order to minimize the inconvenience caused by cancellations related to COVID-19 health crisis adjustments, please find below our new beneficial options for you to continue with your travel plans.


Flexibility for Date and Route Changes

We have further improved our conditions and our flexibilization policy for reservations. 

If you wish, you can benefit from changing your date and/or destination (round trip) to one that suits you best, at your own pace and without penalties.

You can change dates with no extra cost by maintaining your same rate or at the lowest available higher rate, regardless of the terms of your original rate. If you wish to change your destination, a new reservation can be made provided that the amount is equal to or higher than the original reservation; if the amount is higher, the corresponding price difference will be charged.

You do not need to worry about making a quick decision as we will keep this option open until you are ready to choose your new travel plan. Additionally, if you decide on this alternative, you can benefit from the following exclusive advantages.


Exclusive Benefits

  • If you are a BinterMás cardholder, you have up to 12 months from the date of your original reservation to easily book a new flight. You will also receive extra bonus points on your BinterMás card equivalent to the points of one trip of your original reservation - which can be redeemed for airline tickets in Binter or for services from our associated companies. See BinterMás bonus conditions
  • If you are not a BinterMás cardholder yet, you have up to 12 months to book a new flight. We will also give you a complimentary ticket valid for one flight for routes equivalent to yours. You can request these complimentary tickets by calling our telephone service at (922) or (928) 327 700.  View courtesy tickets conditions.

 In order to manage your reservation, you can proceed as follows:

For an easier and faster management, we recommend:

  • Directly on the web from your computer
  • Directly on the web from your mobile
  • Through our Binter App in the Change Flight section, introducing your booking code and first surname.
  • Only for cancelled flights with flight dates after 21 April 2020 and for flights within 12 months after the original issued ticket date.

Additionally, you can also:

  • Call our telephone service at 900 293 157 from Monday to Friday from 8:00 a.m. to 4:00 p.m.
  • Contact your travel agent for tickets purchased by this channel.


If your reservation has been purchased on our website, telephone service or Binter Vende (Binter sales offices), and you wish to get a refund, you need to complete your refund request via the following link: form. If you have made your reservation through a travel agency, you must make your request directly with them.

Your request for refund will be processed as soon as possible in order to refund you with the correspondent amount and provide you with a quality service. We thank you for your understanding in these exceptional circumstances.


Exclusive Benefits Terms and Conditions

 BinterMás Bonus Conditions

The beneficiary will receive a bonus in his/her BinterMás account equivalent to the points that correspond to one trip of the original reservation.

  • If the original reservation is for an inter-island flight you will receive 1,500 bonus points.
  • If the original reservation is for an outside flight, you can receive up to 13,000 bonus points depending on your route. 

You can check the bonus table here.

The beneficiary will receive the bonus in his/her account 7 days after using the original ticket or the new linked ticket.

The beneficiary may use the bonus points in accordance with the general conditions of the programme and the current offer of products and services provided by Binter and its associated companies within up to 3 years from the date you receive the bonus.

BinterMás bonus points is limited to programme holders with a reservation which had been affected by a cancellation due to COVID-19 health crisis adjustments with flight dates between March and October 2020 and who have decided to change the date or route on this reservation.

The bonus is strictly personal and non-transferable to other BinterMás holders, whether or not they were included in the same reservation.

Complimentary Ticket Conditiones

  • The complimentary ticket is personal and non-transferable.
  • ​Requests may be made within the following month of the last flight of the new reservation.
  • Flights must be used within 12 months from the last flight of the new reservation.
  • You can apply for these complimentary tickets by calling our Telephone Service at (922) or (928) 327 700.

Equivalent routes operated by Binter for complimentary tickets: 

  • Canary Islands Inter-Island Flight - A one-way ticket to choose from any inter-island route.
  • National Flight. - A one-way ticket to choose from any national route, including Portugal (Lisbon and Madeira).
  • International Flight. - One-way ticket for the same route that was purchased and cancelled.

Generic Conditions

  • The following are excluded: tickets with special fares such as those of the Canary Public Health Service; tickets issued with BinterMás points or complimentary tickets, as well as tickets with negotiated fares such as groups or tour operators.
  • Airport fees and charges must be paid for national and international flights.

Bonus Table

 Origen o Destino Bonificación B+
Inter-island flights - Canarias y Madeira - Porto Santo 1.500
Canary Islands - El Aaiún 1.600
Canary Islands - Dakhla 3.000
Canary Islands - Funchal 3.400
Canary Islands - Agadir 4.000
Canary Islands - Nouadhibou 5.000
Canary Islands - Marrakech 5.200
Canary Islands - Casablanca 6.000
Canary Islands -Nouakchott 6.900
Canary Islands - Lisbon 8.300
Canary Islands - Punta Delgada 9.000
Canary Islands - Sal 9.000
Canary Islands - Dakar 9.300
Canary Islands - São Vicente 9.700
Canary Islands - Praia 10.000
Canary Islands - Banjul 10.000
Canary Islands - Murcia 10.000
Canary Islands - Vigo 11.000
Canary Islands - Majorca 13.000
Canary Islands - Pamplona 13.000
Canary Islands - Zaragoza 13.000
Canary Islands - Santander 13.000
Canary Islands - Vitoria 13.000